Front Desk Customer Service
Resume:
Heather Hernandez
Willing to work any shift
Columbus, IN 47201
ad156y@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Communications Coordinator
P4 Automotive - Columbus, IN
June 2023 to Present
I coordinate appointments, emails, and phone calls between customers and multiple automotive dealers. I create profiles for new customers. I also look up data and information regarding recalls and reach out to customers to let them know as well as help to set up their appointments to get recalls taken care of. Front Desk Associate
Sleep Inn - Columbus, IN
September 2013 to Present
I started in house keeping cleaning rooms. I then made my way to working in the kitchen making and serving breakfast. I also worked in laundry as the attendant until I was able to move up into the position I am currently which is the night Auditor/ front desk, I make reservations and check guests in and out. Janitorial Worker
KCCS - Columbus, IN
April 2017 to July 2017
I cleaned right way fasteners in Columbus Indiana I cleaned bathrooms offices and break rooms Operator
Columbus Container - Columbus, IN
January 2014 to March 2014
I onloaded and offloaded parts as well as set up different machines. CNA - Certified Nursing Assistant
INDIANA MASONIC HOME - Franklin, IN
June 2011 to September 2011
I cared for residents. Dressed and bathed them. Lifted them from one place to another either by hand or with equipment.
Education
Certification in Business Analytics
Indiana Wesleyan University
Present
GED
Skills
• Front Desk
• Reception
• Guest Service
• Customer Service
• Front Office
• Data Entry
• Photography
• Basic Math
• Cash Handling
• Caregiving
• Cleaning Experience
• Food Preparation
• Vital Signs
• Residential Cleaning
• Meal Preparation
• Home Care
• Commercial Cleaning
• Cashiering
• Senior Care
• Kitchen Experience
• Laundry
• Cooking
• Time Management
• Office Management
• Microsoft Word
• Phone Etiquette
• Personal Assistant Experience
• English
• Nursing
• Computer literacy
• Clerical Experience
• Computer Skills
Assessments
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food safety — Proficient
December 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Written communication — Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Clinical judgment — Proficient
June 2020
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Proficient
Medical terminology — Proficient
March 2022
Understanding and using medical terminology
Full results: Proficient
Recruiting — Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Home health aide skills — Proficient
June 2020
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Working with MS Word documents — Proficient
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a fast learner. I have great organizational skills. I am very good at time management. I can work well with others or alone. I am assertive. I am approachable.
Contact this candidate