Customer Service Representative
Resume:
Lynda kay Tansimore
Phone: 405-***-****
E-mail:
ad14yb@r.postjobfree.com
EXPERIENCED CUSTOMER SERVICE MANAGER, CUSTOMER SERVICE REPRESENTATIVE
Highly motivated, creative and flexible with over 25 yrs. of experience worked with top-level executives. Skilled at building effective productive working relationships with internal and external customers.
EXPERIENCED ACCOUNTANT, OFFICE MANAGER AND CUSTOMER SERVICE MANAGER
Service Manager and Representative and with strong customer skills. I have over 25 years’ experience to efficiently manage goals, quality standards and timelines for multiple projects. Extensive experience, payroll, auditing and managing inventories.
CORE STRENGHTS
Strong organizational skills Active listening skills
Seasoned in conflict resolution Energetic work attitude
Customer service expert Telecommunication skills
People soft / payroll Spreadsheets
ACCOMPLISHMENTS
Customer Service
Researched, Filed calmed and rapidly resolved client billing conflicts to prevent loss of key accounts.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing client track records
WORK EXPERIENCE
Ontrack Staffing/Oklahoma Blood Institute
Customer Service Representative
Calling clients make appointments
For blood donation
Setup the appointments
Quest Diagnostics
Customer service Representatives
(5-2019 - 8-2020)
Calling clients to set up wellness
Appointments.
Taking calls about Covid 19
Information where to go for appointments
Kelly Services/Oklahoma Board of Nursing
Customer Service Representative (4-17-4-18)
Inputting in to National data base missing information.
Social Security, Date of Birth, Exam information, location took schooling, year of Graduation
Randstad/APS Healthcare
Customer Service Representative (5/16-8/16)
Answering phone calls
Placing Pre-Authorizations for patients procedures
Entering information from faxes
Randstad/ Amerigold
Administrative Asst. (5/16-5/16)
Placing orders for food request
Entering data from truckers
Filing the paperwork
Answering phones
Randstad/Sgt. Grit
Customer Service Representative (2/16-3/16)
Answering phone calls
Taking catalog order from Marines and Retired Marines
Aeortek/C.H.Roboinson, Oklahoma City
Customer Service Representative (4/15-8/15
Dispatcher for truck drivers, taking information of their loads
Giving information to next locations.
West Business Services, Oklahoma City
Implementation Service Manager / Customer Service Manager (5/2012 – 6/2014)
Gatekeeper, review complaints or issues sign them to ISM Rep to be work.
Handled 145 high profile account recording details of inquiries, complaints, or comments, as well as actions taken.
Placed trouble tickets
Handled customer billing complaints, research the issue.
OG&E, Oklahoma City, OK
Customer Service Representative (3/2011 - 3/2012)
Confer with customers by telephone Or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Prescription Solution, Oklahoma City, OK
Customer Service Representative (11/2010 - 3/2011)
Prescription Solution, Oklahoma City, OK
Confer with customers by telephone information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
West Business Services, Oklahoma City, OK
Voice Service Manager (12/2007 - 11/2010)
West Business Services, Oklahoma City, OK
Coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
Cingular/ATT Wireless, Oklahoma City, OK
Advance Network services (8/2003 - 10/2007)
0versee the daily performance Of PDA Devices
Answer user inquiries regarding their software on device or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Cox Communications
HSD Manager / Technical Manager (10/1999-7/2003)
Oversaw fifteen to twenty-five employees.
Reported payroll, time off and vacation time
Performed managers duties in keeping up on Employees’ desk files, adhere to policy and procedures
Prepared and analyze daily, weekly, and monthly reports on individual and team call flow and productivity issues.
Performed evaluations and listened to quality calls. Escalation calls from Customers.
Worked with Customer Service Manager in interviewing potential employees.
Maintain a friendly and supportive workplace, team player, adapted to change with in the business.
EDUCATION
Johnson Bible College
Knoxville, TN
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