Health Client Care
Resume:
Hannah Hillock
cell - 541-***-****
email - ad145p@r.postjobfree.com
Summary
Seasoned mental health professional who has a passion for connecting services for Clients and Patients. Exceptional multitasker skilled in coordinating care for multiple individuals across various locations of Oregon. The ability to balance the management of staff while centered around high empathy for client/care. Specific experience in the following...
● Exceptional Organizational and
Communication Skills
● Individualized Client Care
● Employee Development
● Grant Writing Research and Development
● Writing and Implementing Policies and
Procedures
● Strategic Planning and Budgeting of
Multiple Projects at One Time
● Client Advocate Relationship
● Mental Health Management
● Budget Planning and Implementation
● Maintain Client Confidentiality
Work Experience
Therapy Aid
(July 2022 - present)
● Answering Phones and Scheduling Patients
● Ordering of all Supplies
● Clerical Duties
● Treating all Patients with Dignity and
Respect
● Maintaining Confidentiality
● Cleaning and Organizing Treatment Rooms
● Multi-tasking many projects at once
● Maintain Professionalism While Working in
an Extremely Busy Department
● Assisting Physical Therapists with Patient
Treatments
● Other Duties as Assigned
Wallowa County Health Care District
Director - Sarah Johnson
Community Connections Director
(April 2022 - June 2022
● Responsible for all of the Day to Day
operations
● Hiring and firing of all staff
● Budget Planning and Implementation
Joseph House Administrator
(July 2008 - September 2021)
Wallowa County Community Connections
Executive Director - Connie Guentart
Wallowa Valley Center of Wellness
Director – Chantay Jett
● 13 years of experienced mental health coordination needing little or no supervision while consistently meeting or exceeding supervisors goals and expectations
● Developed and implemented enhanced (post COVID-19) remote meeting, training and client coordination policies and procedures
● Responsible for recruiting, interviewing and training of all staff
● Handled scheduling of all staff to ensure adequate client supervision and support was met
● Conducted all employee quarterly performance reviews
● Developed an overall strategy and execution of policies, procedures and project plans to meet state guidelines
● Built and delivered timely progress reports to staff, executives and board of directors
● Oversaw vital record keeping and program records including clients and staff
● Responsible for security of all medical and health records complying with HIPPA regulations as well as all state regulations
● Managed research and writing of grants to help support company goals
● Organized debriefing sessions, analyzed feedback and developed improvement recommendations
● Coordinated the development of each clients Residential Service Plan including periodic oversight and adjustments as needed
● Responsible for all aspects of the budget process including planning, actuals and estimated spending levels
● Developed and maintained a high level of relationships with client associates, medical and psychiatric providers, guardians, family and other supporting providers to clients
● Managed all emergency situations by virtue of a 24/7 on-call basis
● Onboarding and Offboarding of all Staff as well as maintaining staff trainings were up to date
● Responsible for the hiring and firing of all staff
● Represented WVCW as the Exceptional Needs Care Coordinator (ENCC) and all it’s local and state duties
o Responsible for all aspects of the ENCC starting with client assessment, to face-to-face client meetings, to State Hospital Interdisciplinary Team meetings, to coordinate treatment planning, to confirmed standardized tools for treatment, to systemic monitoring schedules, community resources, to discharge planning and OSH eligibility and enrollment
● Certified Professional Assault Crisis Trainer (Pro-Act) 2014-2019 Ward Clerk / Certified Nurse Assistant Saint Anthony Hospital
(August 2005 - June 2008) Nursing Director – Tracey Wart Ward Clerk / Certified Nurse Assistant
(November 1998 - August 2005)
Wallowa Memorial Hospital
Nursing Director – Betty Whitehead
Professional References
Dr. Joshua Boverman, Medical Director Wallowa Valley Center for Wellness C - 971-***-**** E - ad145p@r.postjobfree.com Erica Gilliland, Former ACT Manager Wallowa Valley Center for Wellness C - 541-***-**** E - ad145p@r.postjobfree.com
Brandon Miller, Former Crisis Case Manager, Wallowa Valley Center for Wellness C - 541-***-**** E - ad145p@r.postjobfree.com
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