Brittany Silavong

Westerville, OH *****

ad13pl@r.postjobfree.com

+1-614-***-****

Customer service oriented professional with patient care and management experience. Able to facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.

● Strong leadership skills with an ability to build trust and loyalty within the team dynamic.

● Maintain accurate data to ensure details are not overlooked.

● Microsoft Office Applications – Word, Excel, and PowerPoint. Work Experience

Customer Service Representative-Work at Home

Centene/Wellcare (Healthcare) - Westerville, OH

September 2023 to Present

• Handle and respond to inbound customer inquiries, which may include discussions about benefits, payments, and interactions with providers, nurses, and office administrators.

• Working with 2 computer at once

Housekeeper

Columbus Colony for Elderly Care Rehab - Westerville, OH May 2023 to Present

● Wash and fold laundry and linens and work independently with minimal supervision.

● Promote and engage in proper safety and infection control practices.

● Perform duties with attention to detail, accuracy, follow-through, and courtesy.

● Provide consistent, high standard services in a fast-paced, results-based environment. Retail Merchandiser Team Lead

Gabe*s - Columbus, OH

September 2022 to Present

• Managed store and delegated various tasks to store associates.

• Built a stellar team through conducting interviews and training new associates, Improved store sales through analyzing sales data and suggesting new ways of structuring-the store to enhance performance.

• Received recognition in the district on more than one occasion for an outstanding customer service record.

• Spearheaded In-store visual merchandising.

• Answered regulatory calls to request particular orders and specific retail requests. Answered regulatory calls to request particular orders and specific retail requests. Packing

SIMOS Insourcing Solutions - New Albany, OH

March 2022 to June 2023

• Measuring, weighing and counting products and materials consistently and in line with company procedures

• Marking and labeling containers and products with container tags using marking tools for proper identification

• Examining and inspecting containers, materials and products in order to ensure that packing specifications are met

• Recording product information on specified forms and records Assistant General Manager

Swanson Group Inc. - New Albany, OH

March 2019 to January 2023

● Created schedules for employees, trained employees, and assisted with the hiring and interview process.

● Oversaw project plans, handled finances, made deposits, and generated reports.

● Completed performance evaluations and managed inventory.

● Supervised 10 employees per shift., exhibited leadership, and led by example. Shift Manager / Customer Service

Burger King - Columbus, OH

November 2014 to December 2022

● Led team during each shift, trained team members, and reinforced food safety and safe working procedures.

● Established and maintained effective working relationships with employees.

● Executed company policies and procedures and monitored inventory levels.

● Identified problems, initiated corrective action, and maintained fast and accurate service.

● Oversaw and managed 8 employees, ran payroll functions, and created schedules. Home Health Aide

Inn at Walnut Trail - Sunbury, OH

February 2021 to June 2021

● Provided compassionate patient care to individuals with disabilities.

● Maintained a safe, secure, and healthy environment.

● Assisted with activities of daily living – personal hygiene, mobility, and feeding.

● Completed daily logs documenting patient condition and activities and any changes to patient care plan.

Education

Associate of Science degree in Management

Ultimate Medical Academy - Columbus, OH

2023

Skills

• Medical Records Management Insurance Billing Procedures

• Medical Terminology Insurance Verification

• Interpersonal Professional Communications Business Operations

• HIPAA Compliance

• CMS 1500

• Electronic Medical Records (EMR)

• Processing Co-Payments

• Payroll

• Practice Structure, Leadership & Management

• Human Resource Management

• Insurance Claim Cycle

• Appointment Scheduling

• UB-04

• Accounting

• Health Records Management Electronic Health Records (EHR)

• Organizational Improvements

• Medical Administrative Procedures Healthcare Ethics

• ICD-10

• Medical Scheduling

• Medical Office Experience

Certifications and Licenses

BLS Certification

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