Customer Service Project Management

Mudasir Popalzi

** ******** *****, ******, *** *PH

+44 (0-742*-****-**

ad13eq@r.postjobfree.com

PERSONAL STATEMENT

A dedicated and hardworking individual always eager to learning new skills. He has an excellent work ethic giving him the ability to adapt to any situation. Furthermore, he possesses excellent problem solving and communication skills which come from his experience as a customer service advisor and academia.

EDUCATION

Brunel University 2021-2024

Computer Science BSc Hons

Park High Sixth Form 2018-2021

A level – Physics (B), Maths(B), Chemistry(D)

Park High School 2013-2018

GCSE – 9 A* - C including a grade 7-6 in Combined Science and grade 6 in Mathematics

PROJECTS

Computer Science University Project 1: Full Stack Website 2022

•Developed a full-stack educational website using React, JavaScript, CSS, and Java.

•Applied agile methodologies, specifically Scrum, for project management.

•Aligned the project with UN Sustainable Development Goals.

•Successfully planned, managed, and tracked group activities.

•Collected and analysed data to define and refine project requirements

Computer Science University Project 2: Software Development and Management

-Created essential UML artifacts, including Use Case Diagrams, Class Diagrams, and Sequence Diagrams, showcasing proficiency in system modelling and design.

-Authored and prominently highlighted two non-trivial Use Cases, demonstrating the ability to analyse and define complex system functionalities.

-Successfully applied agile methodologies, including Scrum, in a real-world project context, highlighting project management skills and practical experience.

-Demonstrated a strong grasp of software engineering principles, contributing to the understanding of key concepts and problem-solving skills.

EMPLOYMENT

Boots – Customer Advisor 2019 -2020

Delighting customers with outstanding sales service.

Kept current on store policies related to payments, refunds, and exchanges.

Addressed customer concerns by employing effective interpersonal abilities and conflict resolution strategies.

ACCOMPLISHMENTS / EXTRACURRICULAR ACTIVITIES

Sports Leadership Award Level 1 – Collaborated with local schools in harrow to set up sporting events

School Summer Charity – Organised a summer fare to raise £100 for charity

SKILL/CERTIFICATIONS

Java (Basic)

React

MySQL (Basic)

SpringBoot (Basic)

MS Office

Visual Paradigm

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