Accounting Finance Branch Manager

Stacyanna Fritz

CONTACT

Email: ad13bc@r.postjobfree.com

Phone: 360-***-****

Address: ***** ******* * **

Bend, OR 97702

WORK HISTORY

First Interstate Bank

****-*******

Bend, OR

FSR III

Mid Oregon Credit Union

2017-2019

Bend, OR

Contact Center Branch Manager

WSECU

2007-2017

Olympia, WA

EDUCATION

BA - BUSINESS & ADMINISTRATION, FORMAL OPTION IN ACCOUNTING/FINANCE

University of Washington, Tacoma, WA

June 2011

AAST – ACCOUNTING/FINANCE

Centralia Community College

Centralia, WA

June 2007

AWARDS

Received Service Excellence

QUALIFICATIONS SUMMARY

Superior management, providing motivation to exceed established goals

Effective sales and coaching skills, consistent high-performance appraisals.

Excellent time management, planning, written and verbal communication.

Sound judgement, reasoning, patience, and understanding.

Strong listening and interviewing skills. Maintain an open door policy.

RELEVANT SKILLS

MANAGEMENT

Exceeded branch goals several times

Perform observations and direct one on one meetings.

Vision for innovation and change for the Department and work flow to ensure that upcoming changes are seamless, and we continue to grow with our Community.

Conducted hiring, developed and coached staff, dismissed employees.

Assisted with new accounts, loan applications, and account maintenance requests.

Created annual branch budget for staffing and community event sponsorships.

TECHNICAL

Maintain metrics and reporting for call volumes, handle times, and attendance. Maintain performance logs.

Administrator for E-services across several platforms.

Participation in focus groups to improve Smart Apps with Interactive Desktop and enhance features of services.

Provide support and resolution for electronic services.

Enhances workflow processes for Cavion, Block Time, and Effortless Experience.

INTERPERSONAL

Empower the team to meet and exceed our members needs and expectations.

Effectively building and maintaining a strong, flexible, and fun environment throughout the branch.

Provide friendly, professional service to staff and members.

Skillful in working with internal staff to achieve goals through Catalytic Coaching Online (CCO)

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