KRYSTA MUÑOZ

***** *** ***** ****** #**, Ventura, CA 93004

Phone: 805-***-****

Email: ad12d3@r.postjobfree.com

Job Objective: To secure employment with a reputable company, where I can utilize my skills and accomplishments to further my career and bring a valuable perspective and expertise to help grow with a company.

Work Experience:

Business Development / Assistant to Owner

6/2022 – 10/2022

The Estate House at Rancho Moorpark, CA

This was a start-up, short-term project. My job was getting everything set in place to rent out a shortterm/vacation rental home.

• Set up Airbnb page, Lodgify, VRBO, Peerspace, Instagram, and Website.

• Was responsible for creating forms, policies, and procedures.

• Created cleaning/gardening schedule and needs, stocked/decorated home, created house manual, welcome board, and welcome basket practices.

• Set up keyless entry and contactless check-in/check-out system for renters.

• Created survey’s and sent them out to vendors/interest/guests.

• Created spreadsheets in Excel and Google Sheets.

• Created flyers and email templates.

• Shopped other venues both by phone and in person.

• Booked guests for visits, collected payments and handled all correspondence to close deals.

• Trained owner in everything I established at end of the project.

• Personal Assistant to Owner

Business Development / Sales/ Office Manager / Assistant to Owner / Project Manager 2/2017 - Present

Protective Advanced Coatings Inc. Oxnard, CA

This was initially a startup. Implemented a business model and got off the ground quickly.

Responsible for all office duties, business practices, and operations.

Responsible for generating new jobs, clients, etc.

Helped the company gain close to $200,000 in revenue in the 1st year.

Preparing contracts and meeting with customers to get signatures and collect deposits.

Some AP/AR and payroll.

Conducting interviewing/onboarding of employees.

Managing up to 13 employees

Acted as a liaison between customers and owner to ensure job specifications were met. Up- selling on the Jobsite.

Performing in-person estimates.

Contacting vendors for pricing, submitting orders, etc.

Coordinating with subcontractors to ensure on-track for proposed timelines Visiting job sites daily to ensure all is up to our business standards and work ensuring that project progress remains on track for the completion date given.

Creating estimates, invoices, and receipts in QuickBooks.

Keeping records of all jobs, costs, payments, payroll, etc. in Microsoft Excel.

Maintained the company's warehouse and Office Inventory.

Creating and maintaining social media platforms as well as advertising. Sales / Recruiter / Account Manager / Customer Service Specialist 3/2010 - 2/2017

Executive Programs Real Estate School Oxnard, CA Recruiter:

Responsible for obtaining contracts with various real estate offices to use our real estate school exclusively for all of their real estate licensing needs.

Talked with upper executives, to secure contracts, and obtain payment for advertisement.

Created advertisements, contracts, and worked closely with our website developer to create personalized websites for each account.

Kept records on Microsoft Excel containing results of advertisement placed (inquiries vs enrollments).

Organized and trained real estate agents, at said office, to facilitate live classes and how to present our curriculum to students.

Created email campaigns to bring in new students and populate upcoming live classroom training.

Created monthly reports to share with POC.

Was able to obtain 23 contracts in the 17 months I was a recruiter. Account Manager:

Responsible for providing information to POC concerning enrollment of students and progress of students licensing programs.

Keep records of all data on account (students’ progress, progress of advertisement, number of leads and enrollments, etc.) Career Development Advisor:

Helped students via phone, text, and email, work through our online curriculum, complete their finals, and prepare for the state exam to obtain their real estate license. Commission Sales:

Sold our online real estate courses required by the state to obtain a real estate license.

Was in the top 3 in monthly sales all 6 years at the company, bringing in $16,000 to $20,000 in gross sales monthly.

Sales/Customer Service Specialist

07/2004 - 03/2010

Anthem Blue Cross Newbury Park, CA High

Volume Call Center.

Membership Department/Claims Department:

• Responsible for taking 90-120 calls per day.

• Answered calls regarding the administration of benefits, helped members understand their insurance policy, or find another better suited for their individual needs.

• Answered questions regarding the processing of claims and determined if claims were processed correctly according to the benefits of the plan.

• Tagged and sent claims to be adjusted if necessary.

• Worked in the lead-line diffusing escalated Supervisor calls as well as answered other representatives' questions and provided problem-solving.

• Explained different policies we offered and helped members enroll in a plan better suited for their needs when necessary.

• Processed payments.

• Data entry

• Claims processing/adjusting

• Correspondence

• Faxing

• Heavy computers

• 10-key

• Typing

• Filing grievances on behalf of customers

• Ordered/Stocked all office supplies for the department Education:

Oxnard/Ventura College AS Business Administration

Charter College BS Business Management & Administration Skills:

Excellent Written and Verbal Communication Skills

Highly Organized

Extensive Customer Service Skills

Business Development

Critical Thinking

Management/Supervision Experience

Training

Team Leadership

Business Administration

Commission Sales Strategic Planning

Administration Assistance

Recruiting

Extensive Health Insurance Knowledge

Invoicing

Highly Developed Analytical Problem-Solving Skills

Payroll & AR/AP

Relationship Building

Advanced Time Management Skills

Creative Problem Solving

Contact this candidate