** ****** *** ********, ** *****•302-***-****•ad12bj@r.postjobfree.com

La’Miya J. Deshields

Objective

Obtain a position as a team player in a people-oriented organization where I can maximize my customer service skills and accelerate to achieve corporate goals. Experience

Delaware Electric Cooperative 03/2015- 11/2021

Greenwood, DE

Dispatcher

Receive and dispatch emergency and non-emergency calls

Determine priority of incoming calls and accurately relay information to the service truck

Assign work orders to service trucks to restore electricity, repair poles, repair lines, etc.

Provide information, support, and guidance to callers in stressful situations

Use Futura Map to assist service trucks with locating transformers, poles, meters, homes, track outages, etc.

Remote Member Service Representative

Providing quality customer service to members of the cooperative by phone & email

Assist customers with service orders and scheduling service calls

Manage and recover collection accounts, process payments, set arrangements and settlements

Provide answers and assistance for member questions/concerns

Take various payments in person, by mail and over the phone

Work daily with NISC, SAS, outlook, and company intranet

Train new employees and prepare for new position

Assist supervisor with audits on customer accounts and billing cycling

Use Project tracker to access new construction work orders for the engineering department.

Set up new service accounts for new construction.

Transfer service to new members, disconnect and reconnect meters remotely. State of Delaware 08/2013-03/2015

Georgetown DMV Georgetown, DE

Motor Vehicle Specialist II

Take various customer payments

Verify various state issued documents such as registrations, titles, insurance cards and court issued documentation while working on computer programs such as mainframe and Oracle

Audit all employee deposits from previous day using various money counting machines. Recorded all discrepancies and updated all spreadsheets to coincide with employee deposits. Prepare deposit daily for Dunbar pickup

302-***-****•ad12bj@r.postjobfree.com

LA’MIYA J. DESHIELDS

Dominion Management of Delaware 2/2011-8/2013

Milford, DE

Loan officer Manager

Open/Close store. Take various forms of customer payments. Complete nightly deposits

Assist customers with accounts and any discrepancies or concerns regarding loans or payments

Process Title loans, skip trace customer accounts and make daily collection calls

Managed collection accounts and settlements.

Education

09/2001-06/2005 Sussex Tech High Georgetown, DE

References

Noelle Dottery (Manager of Member Services at DEC) 302-***-****

Fatima Isaac (Manager of Title & Registration at DMV) 929-***-****

Glennda Benson (Manager of Dominion Management)

302-***-****

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