Team Leader Customer Service I'm a very hard worker I
Resume:
Michele ORourke
Springfield, LA *****
ad1229@r.postjobfree.com
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying [Type] needs to develop and deliver creative solutions.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Skills
Call Center Operations
Team Supervision
Lean Manufacturing
Client support
Training
Safety
Experience in leadership
Improvement plan knowledge
Organization
Experience
October 2018 - December 2020
Dollar General Store - Springfield, LA
Team Leader
Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Reviewed staff work and gave comprehensive and constructive feedback.
Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Documented production levels and materials used to keep management informed.
July 2017 - February 2018
Big Boss Travel Plaza - Hammond, LA
Cashier Team Lead
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments for customers quickly and accurately to exceed productivity standards.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Verified customer age requirement for alcohol or tobacco purchases.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Helped customers find specific products, answered questions and offered product advice.
Processed refunds for worn, damaged, and broken merchandise.
Learned roles of other departments to provide coverage and keep store operational.
July 2017 - November 2017
Cccreator - Plaquemine, LA
Fire Watcher
Removed flammable materials from reach of ignition sources to minimize fire risk.
Stood ready with fire suppression equipment such as fire extinguishers to watch for flare-ups.
Patrolled assigned area, noting and investigating unsafe conditions or practices which might cause or increase fire hazards.
Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
Used authority to stop operations at moments' notice to control fires and prevent injury or damage.
Performed tests on fire prevention equipment in areas containing explosive or flammable materials.
Warned other personnel of danger or to evacuate, using verbal or other prearranged methods of communication.
Established fire prevention plans in facilities, instructing employees on OSHA guidelines for fire extinguisher training.
March 2000 - April 2016
Walmart - Hammond, LA
Department Manager
Followed safety protocols and company processes and procedures.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Balanced workloads to meet targets without overtaxing employees.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assigned tasks based on operational needs and individual strengths.
Improved department operations and reduced costs by implementing [Action].
Built and managed relationships with vendors through effective contract management and price negotiations.
Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Employed process improvement initiatives within department.
Utilized excellent math skills to maintain accurate inventory levels.
Calculated expenses and overhead to remain profitable and competitive.
Executed targeted merchandising and promotional plans to meet department sales goals.
Performed opening and closing duties as part of management team and handled cash management.
Supervised [Number] full-time and [Number] part-time employees.
Supervised [Number]-member team of departmental managers and monitored performance.
Trained employees on proper and safe use of equipment and tools.
Supervised staff of [Number] in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Performed opening and closing duties as part of management team and handled cash management.
Pipe & Steel - Dem
Fire Watch/ Hole Watch /Cleaner Helper
Education and Training
May 1984
East St. John High School Reserve, LA
High School Diploma
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