HELENE D NJOH

763-***-****

ad11gd@r.postjobfree.com

SUMMARY

Experienced Health Worker and Case Manager with a proactive approach to case management, always demonstrating leadership skills with the ability to work independently. Dedicated to coaching and working with clients on emergency situations, completing all necessary paperwork and working with the clients to live in their homes as independently as possible.

SKILLS

Healthcare Navigator -SNAP/ MNsure

Direct care to persons with disabilities

Strong assessment and organizational skills

Ability to Multi-task and meet deadlines

Excellent interpersonal skills

Compassionate and Empathetic

Trustworthy and Commitment focused

Teamwork and Innovation

EXPERIENCE

Community health worker /Navigator/ SNAP / Outreach January 2020- Present

Northpoint Health and Wellness Center Minneapolis, MN

Customer contact/service or human services and field(s) (social services, community engagement, public health)

Demonstrated ability to effectively communicate and experience in training/teaching and public speaking

High Attention to detail ensuring all paperwork was filled out correctly and all documentation was provided

Listen to client needs, while assessing and troubleshooting resistance to program enrollment

Demonstrated exceptional customer service skills by providing a welcoming and inclusive environment

Effectively was able to relate to individuals and families of varied ethnic, cultural backgrounds, ages, and economic circumstances and communicated community organizations

Ability to build and develop constructive working relationships with a variety of individuals, assist with establishing a work plan based on assessment

Knowledge of interviewing and recording techniques; of the surrounding community; program policies; and working knowledge of health care systems

Excellent verbal, written, analytical and group communication skills working with a multi-cultural environment

Demonstrated use of Microsoft Office, Office 365 and the ability to learn other computer software programs

Independent Living Services (ILS) (Part time) June 2015 -May 2023

Empathy Home Care City, MN

Evaluated the home situation to determine what health teaching will be required, what assistance from family will be provided, and determined if other services are needed

Coordinated total client care and initial development of Individual Program Plan

Completed periodic individual program support reviews

Filed adult protection reports and discharge paperwork as assigned

Assisted clients in Independent Services so they can remain successfully in their homes and community

Vocational Specialist January 2017- December 2019

Partnership Resources Minneapolis, MN

Provided a positive client interaction by providing physical, social, and emotional support for clients

Supported and participated in client’s daily life in the community

Promoted the individual’s development towards near or total independence in the community

Provided basic case management duties including weekly visits with adult with disabilities, building life skills, linking to other services and documentation

Coached and worked with the clients on emergency situations, completing all necessary paperwork and working with the clients to live in their homes as independently as possible

Trained through in-servicing, role modeling and staff meetings in the area of program services including goal areas, behavioral plans or approaches, documentation and client approach/rapport

Job Coach January 2006 – December 2016

Equality Pathway Maple Grove, MN

Provided support and training services to participants in their environment and promoted the individual’s development towards near or total independence in the community

Provided basic case management duties include weekly visits with adults with disabilities, building life skills, referring to other services

Dedicated to providing personalized services and building safe environments fostering trusting relationships

Worked with youth aging out of the foster care system and provided life skills training and preparation for independence

Program Technician (Part time) February 2014- December 2015

Workability Golden Valley MN

Taught various classes, provided job coaching and behavioral support

Responding to client needs such as incontinence, medication administration, medical support, lunch assistance

Assisted with planning community outings and driving the company van

Supported persons with behavioral or medical challenges while helping them learn important life skills

Care Coordinator/Community Health Worker January 2011- December 2013

Hennepin County Medical Center Minneapolis, MN

Performed face-to-face and phone contact with patients on a scheduled basis and as needed

Encouraged and supported patient to make concrete steps to better their health and manage their chronic illness

Referred patients to appropriate clinic resources such as social and financial services, food, and transportation

Kept patient and families and provider informed of providers of patients’ goal progress and offered appropriate suggestions and insight to providers for bridging barriers to goal achievement

Community Health worker / Case Manager January 2012- November 2013

Catholic Charities -Home for Children Minneapolis, MN

Developed professional relationships and maintained a practical understanding of current community resources available to support clients

Communicated with client and family to coordinate client care

Maintained ongoing and effective communication and documentation regarding programming and client status

Maintained timely and accurate client files and comply with clinic, funders, and community practice standards

Provided outreach services for children and youth

Community Health Worker / Case Manager March 2006- December- 2011

AAFADC Inc. Wise Saint Paul, MN

Provided consultation referral and support services to clients accessing the Employee Assistant Program offer by

their employers. These services address childcare, social, financial, Healthcare, legal, jobs search, housing, transportations, and health education

Coordinated and arranged meetings with social workers, food shelf, and financial services

Followed-up with clients to ensure quality of services

Assisted with green card workshops, including application preparation and photo taking

Answered client phone calls and case inquiries.

Arranged and provided transportation to clients to the extent necessary to ensure a safe and comfortable ride.

Provided outreach services to refugees and new immigrants.

Helped newcomers learn important life skills, strengthen their families, and contribute to building a diverse and thriving community

EDUCATION

Community Health Worker Certification

Summit Academy, Minneapolis MN

AA, Human Services

Minneapolis Community College

BA in Education, Special Ed., Recreation, Human Services

University of Yaoundé Cameroon

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