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Customer Service Pharmacy Manager

Location:
Farmington, MI
Posted:
December 18, 2023

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Resume:

DW Duha Waleed

Farmington Hills, MI ***** 215-***-**** ad115b@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in medications and customer service. Bringing successful career history comprising more than 7 years. Capable Pharmacist well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Work well with co-worker groups by applying conversational abilities.

ACCOMPLISHMENTS Supervised team of 6 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. SKILLS Medication Dispensing

Pharmacy Operations

Management

Drug Inventory Management

Drug Utilization Review

Inventory Control

Patient Safety

WORK HISTORY PHARMACY MANAGER 08/2022 to CURRENT

MI Pharmacy Garden City, MI

Improved patient satisfaction by providing personalized consultations and medication management services.

Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.

Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.

Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.

PHARMACY INTERN 07/2018 to 08/2021

Medpuls Pharmacy Livonia, MI

Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner. Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves. Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter. Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.

PHARMACY TECHNICIAN 08/2016 to 08/2018

CVS Pharmacy West Bloomfield, MI

Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

PHARMACY OWNER 03/2009 to 03/2012

Medical Kingdom Pharmacy Baghdad, Iraq

Enhanced customer satisfaction by providing personalized pharmaceutical care and recommendations.

Streamlined pharmacy operations for increased efficiency and improved service quality.

Achieved growth in sales by implementing targeted promotional campaigns that focused on high-demand products.

Reduced medication errors by enforcing strict adherence to guidelines when dispensing prescriptions.

PHARMACY PRACTICE RESIDENT 06/2006 to 02/2009

Madden General Hospital Baghdad,Iraq

Enhanced patient care by conducting comprehensive medication therapy management reviews.

Streamlined pharmacy operations by implementing efficient medication dispensing processes.

Improved patient outcomes through effective monitoring and adjustment of drug therapies.

Optimized medication safety by providing thorough drug information to healthcare providers and patients.

EDUCATION Doctor of Pharmacy Pharmaceutical Sciences University of Baghdad, Baghdad, Iraq

CERTIFICATIONS Licensed Pharmacist - 2022

Certified Immunizer - 2022

LANGUAGES Arabic

Full Professional



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