Supply Chain Customer Experience
Resume:
Marsha Booker
Colfax, LA *****
ad10uo@r.postjobfree.com
Objective Obtain a challenging position with opportunities to provide a positive customer experience and build strong vendor relationships. Eager to contribute Procurement experience in order to assist company to achieve short and long term business goals.
Work
Experience
10/2012-04/2023 Celanese International – Global Supply Chain Dallas, Texas 75234
Customer Account Representative
Americas Acetyl Intermediates
● Ensure perfect order fulfillment and resolve issues as required utilizing SAP.
● Manage 5 Strategic Customers.
● Build key relationships with external customers, freight forwarders, carriers, marketing, sales, and ship points.
● Manage the execution of orders via purchase orders, stock transport, product returns, and resolution of process failures.
● Solely responsible for strategic 3rd party accounts exceeding 300mm lbs per year.
● Adhere to team and business objectives—Order Cycle Time, On-Time Delivery, and Perfect Order
● Consistently handle 49 – 52% of 3rd party direct purchase orders for key business units.
● Analyze root causes of late deliveries and returns and take immediate corrective action.
● Resolve unique and complex issues due to product and equipment constraints.
● Complete quarterly internal SOX audits.
● Maintains a safe working environment, reporting all potential hazards and adhering to company guidelines.
02/2011-10/2012 Celanese International – Procurement Dallas, Texas 75234
Procurement Specialist
● Execute transactions for Raw Materials, MRO, and Corporate Services – to ensure reliable supply of goods and services.
● Interface with Legal, Tax, Risk Management, Finance, and others as necessary.
● Operates in compliance with SOX, ISO/ISO, BCP, and Celanese Policies and Procedures.
● Participates in development and management of policies and procedures around commodities.
● Use and coordinate Quality Notifications for issues resolution and process improvements.
● Resolve internal and external issues related to supply and the Purchase to Pay (P2P) process.
● Manage key relationships with suppliers, commodity managers, requisitioners, receivers, and accounts payable.
● Work with Strategic Sourcing Managers on relationship management and issue resolution needs with suppliers.
● Maintain a safe working environment, reporting all potential hazards and adhering to company guidelines.
● Work within a team environment for the success of the objectives.
05/2008-02/2011 Celanese International – Supply Chain Dallas, Texas 75324
Order Execution Coordinator (Emulsions) and
Team Lead (acting) effective 10/2009
● Ensure perfect order fulfillment and resolve issues as required utilizing SAP.
● Manage 8 Strategic Customers.
● Manage the execution of orders via purchase orders, stock transport, product returns, and resolution of process failures.
● Solely responsible for strategic 3rd party accounts exceeding 300mm lbs per year.
● Acting as Team Lead for key business during company transition.
● Adhere to team and business objectives—Order Cycle Time, On-Time Delivery, and Perfect Order
● Consistently handle 49 – 52% of 3rd party direct purchase orders for key business units on a team of 3 members.
● Analyze root causes of late deliveries and returns and take immediate corrective action.
● Resolve unique and complex issues due to product and equipment constraints.
● Complete quarterly internal SOX audits.
● Maintains a safe working environment, reporting all potential hazards and adhering to company guidelines.
● Actively assist with Supply Chain transition from Dallas to Europe, including 6 month job shadow training and travel to Budapest, Hungary.
02/2008-04/2008 Celanese International – Procurement Dallas, Texas 75234
Purchasing Expeditor
● Ensures delivery of orders.
● Resolved issues as required.
● Reviewed outstanding orders.
● Tracked and expedited orders to ensure on-time delivery.
● Escalated as necessary to meet customer satisfaction.
● Built strong relationships with plant personnel.
● Constant interaction with customers to ensure on-time delivery. 02/2006-10/2007 Woodhaven Homes – Purchasing
Dallas, Texas 75247
Purchasing Coordinator
● Review and process new house starts.
● Process purchase orders for new house starts.
● Review and process all extra purchase orders.
● Mild to moderate estimating.
● Make adjustments on standard plans.
● Read blueprints in order to make accurate changes on custom homes.
● Assist vendors with invoicing problems.
● Expedite orders.
● Vendor solicitation.
● Negotiate pricing.
● Process bids and quotes.
● Inventory control of extra material in field.
● Remain in constant contact with vendors and field personnel. Education Grambling State University Grambling, Louisiana 71245 May 1991 Bachelor of Liberal Arts Degree – English/Technical Writing Technical
Expertise Excel
AS400
JDE
SAP ECC PR3 - Certified
BRIX
Six sigma / lean sigma
Salary Requirements Negotiable
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