Uchenna Vincent-Hudgins M.A CRMJ

ad100c@r.postjobfree.com Austin, TX

Executive Profile

Seasoned leader, an expert in steering innovative strategies and leading renovations that serve to generate revenues, build dynamic teams, and deliver 'red carpet' customer service to an increasingly demanding public. "Leading from the front" management style has been the catalyst for restoring morale, resurrecting damaged client relationships, and instituting the type of transparent communication channels that build and sustain trust—over 15 years of creative and visionary leadership in the complex, competitive customer service industry. Succeed with fluctuating talent resources, demanding operating expense, and stretch net revenue goals. Accountability for all aspects of the customer experience, business development, operations, lean budgets, supply-chain negotiations, sales marketing, talent management, property management, regulatory compliance, risk mitigation, and facility utilization for mid-market to high-end businesses. An eye for detail has resulted in high-profile progressive assignments and robust career advancements.

EXPERIENCE

PROFESSIONAL EXPERIENCE HIGHLIGHTS

Loan Signing Agent/Notary(Mobile)

777 Notary LLC

December 2021 to Present

Helping clients verification for purchase transactions and real estate/mortgage closings.

Collecting, compiling, and verifying documents from property owners.

Verifying the identify of borrowers and obtaining signatures on the documents in person Compiling and dispatching necessary documents to obtain signature from outside borrowers Assisting the loan procedures for property purchase and scheduling appointments for clients Keeping records, performing data entry, and matching signatures on documents.

Elementary School Teacher

Founder’s Classical Academy

August 2022 to May 2023

As a first-grade teacher I was responsible for teaching and caring for a classroom of 6–7-year-old kids. This included providing instruction in language arts, math, science, and social studies, as well as introducing the students to art, music, and other creative activities. The teacher is also responsible for managing the classroom environment and tracking the progress of each student. They must be able to develop and implement lesson plans, assess progress, and communicate with parents.

Owner/Operator

Accurate Testing Services LLC

April 2006 to Present

Manage all aspects of the company. Coordinates and administers the company's policies as defined by its CEO. Develops operating policies and procedures and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the company's products, services, financials, and ensures maximum customer satisfaction. Secures and protects the company's assets, including equipment. Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation(payroll), recruitment, personnel policies, and regulatory compliance. Dedicated and experienced entrepreneur with a proven track record of success in the field of DNA and drug testing. Proven leader with extensive experience in business development, customer service and operations. Possesses the ability to handle multiple tasks, create and implement innovative solutions, and work with a wide range of customers in a professional and efficient manner. Over 17 years of experience in the DNA and drug testing industry. Proven ability to develop and implement creative solutions to operational and customer service issues. Experience in developing, launching, and managing successful a business. Expertise in marketing, customer service, and operations. Excellent communication, organization, and problem-solving skills. Highly organized and detail oriented.

Mental Health Professional

Positive Directions Support Services

August 2013 to July 2018

As a MHP I was responsible for providing counseling and casework services to patients. Responsibilities may include assessing patients' mental status through interviews or observations, and then developing treatment plans or making referrals to the appropriate services. I was also required to provide crisis intervention services to patients who are a danger to themselves or others. Mental health specialists monitor a patient's treatment progress and keep track of his or her mental status. Written records were kept of all patient interactions. Mental health professionals are individuals who specialize in diagnosing and treating mental health disorders. Examples of mental health professionals include psychiatrists, psychologists, clinical social workers, licensed mental health counselors, and marriage and family therapists. Mental health professionals provide a range of services, including individual, group, and family therapy, medication management, and crisis intervention.

Property Manager

ATS

March 2005 to March 2018

A property manager is responsible for the day-to-day operations of a property, including the physical maintenance of the building and grounds, tenant relations and rental collections, and administrative tasks. They may also be responsible for managing financial operations, such as budgeting, bookkeeping, and insurance. Property managers may also be responsible for overseeing the marketing and leasing of vacant units, and for ensuring that all legal requirements are met. As a multi-property manager. I managed multiple properties at once, and specialized in a certain type of property, such as office buildings, apartments, condominiums, or retail space.

Training Personnel Officer/Dean of Students

New Orleans Job Corps

May 2007 to September 2008

The Training Personnel Officer is the staff person responsible for management of the disciplinary system. The TPO provides staff training and acts as the liaison between staff and the Center Director on matters of student discipline. The TPO prepared reports regarding conduct investigations and present these reports to the Hearing Board. The Center Director was the final authority on discipline and disciplinary action. The incentive program consists of cash bonuses, trophies, plaques, prizes, and certificates.

College Instructor

Blue Cliff College

May 2006 to May 2008

Taught college level material (Criminal Justice) from approved curriculum and develops daily lesson plans to include instructional aids. Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc. Maintained expertise in subject area and recommended improvements in curriculum design.

FINS Case Manager

Youth Service Bureau

December 2005 to May 2007

Works with agencies and service providers to facilitate case coordination and information sharing. Refers child victims and their families to appropriate community agencies such as crisis intervention; legal advocacy; counseling agencies for medical, mental, physical, social and educational needs. Maintains case records and provides assistance with appropriate documentation. Works closely with state and law enforcement agencies, schools, health, and welfare agencies. Assists with prevention/education curriculum development and presentations.

Police Officer III/Domestic Violence Detective

New Orleans Police Department

January 2000 to September 2005

As a NOPD officer I was responsible for enforcing laws and maintaining order in the city. Police officers are responsible for responding to emergency calls and patrolling the streets to deter crime. As a detective I conduced investigations, made arrests, and wrote reports. As a detective I also investigated potential fraud patterns and trends which included analyzing suspicious transactions. I also developed and implement fraud detection models and strategies. I was responsible for investigating suspected crimes and apprehending suspects. I used a variety of methods to gather evidence, including interviewing witnesses and suspects, collecting physical evidence, and analyzing data. I was required to work with prosecutors and the courts to present my cases. Awarded Police Officer of the Years’ 2002 & 2004.

EDUCATION

Masters of Arts in Criminal Justice

Southern University at New Orleans

June 2005 to May 2008

Bachelor in General Studies/Elementary Education and Business Concentrations

Southern University at New Orleans

August 2001 to May 2005

High School Diploma

Mc Donogh #35 Senior High School - New Orleans, LA

August 1991 to May 1995

CERTIFICATION

Notary Public

TECHNOLOGY

Microsoft Outlook

Microsoft Word, Excel,

Microsoft PowerPoint

TimeSaver/ADP

QuickBooks

LEADERSHIP

Strategic Workforce Planning

Strategy Creation & Deployment

High-Performing Talent Acquisition

Performance Management

Employee Relations

Employee Engagement

Succession Planning

Workforce Planning

Leadership Development

Training & Team Facilitation

Team-building & Leadership

Diversity & Inclusion

Change Management

Corporate Project Management

Budget Management

Cost Containment

Profit Optimization

Revenue Generation & Upselling

Event Management

Benefits Administration

Employment & Regulatory Law

Sales Marketing

Supply Chain Management

Property Start-up & Opening

Property Rebranding & Conversions

Influencing & Negotiation

Collaboration & Planning

Critical Problem-Solving

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