Hi, I'm Kevin Pitamber.

Experienced Service Advisor

240-***-**** ad0zkm@r.postjobfree.com Germantown, MD 20874 Ambitious, career-focused service advisor, I have more than 10 years in the automotive industry with positive reviews and recorded sales. Easy to work with able to connect customer's needs to technicians without a disconnect. SUMMARY

• Listening Skills

• Progress Reporting

• Handling Customer Complaints

• Clerical Support

• Top Performer (results proven)

• Multitasking and Organization

SKILLS

11/2021 - 03/2023

05/2017 - 03/2020

10/2013 - 05/2017

Service Advisor

Autonation BMW Rockville, MD

• Explained expected services and provide detailed answers to customer's questions.

• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.

• Used knowledge of services to recommend additional products and offerings to customers.

• Senior product specialist with BMW, I assisted fellow colleges with helpful tips to increase sales/productivity .

• Contributed to business growth by confirming customer satisfaction with service and quality.

Service Advisor

Mileone BMW Silver Spring, MD

• Welcomed incoming individuals and ascertained needs by asking open-ended questions.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Mentored junior team members and managed employee relationships. Service Advisor

Darcars Lexus Silver Spring, MD

• Engaged customers in friendly, professional dialogue to determine needs.

• Worked with fellow service team members to achieve group targets.

• Answered product questions with up-to-date knowledge of sales and promotions. EXPERIENCE

Associate of Applied Science: Information Technology 03/2018 University of Maryland - College Park, College Park, MD EDUCATION AND

TRAINING

High School Diploma 05/2013

Eleanor Roosevelt High School, Greenbelt, MD

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