Customer Service Representative

Kelly McCarn

** ***** **** ****

Hillsville, VA 24343

276-***-****

ad0yyl@r.postjobfree.com

ABILITIES

Customer Service Representative/Sales; Experience in Microsoft Word and Windows, Excel,

Power Point, regular internet user; Experience using a calculator, fax machine, and copier;

Responsible work habits include adhering to company policy; Able to adapt to new situations;

Have a good attendance record and am very dependable.

EMPLOYMENT HISTORY

Patient Services Specialist - Southwest Center for Sight - Wytheville — check in/out patients for

surgical appointments, prepare charts for next day surgeries, scan charts for previous day

surgery, direct phone calls to proper areas.

Patient Access Representative — New River Valley Carilion Clinic — Radford — check in/arrival

patients to the ER for treatment, process paperwork for patients who are admitted to hospital,

answer phone, pre-reg. patients for future procedures.

Health Records Specialist I — New River Valley Carilion Clinic — Radford — pick up charts from

each unit sort and process for scanning, mail, fax, answer phone, processed medical records for

patients from computer.

ED Screener — Bright Services - New River Valley Carilion Clinic — Radford — COVID site

screener

EDUCATION HISTORY

10/2022 — Phlebotomy Certificate

4/2022 — Medical Transcription Certificate

1/2021 — Current Electronic Medical Records

11/9/2018 — Current CNA license (exp. 11/2022)

5/2000 - WCC - Associates Degree in Administrative Support Technology

5/2018 — Associates Degree in Health Information Management Specialist

5/2018 - Certificate - Medical Billing & Coding

6/2018 — WCC — Certificate — Explore a Career in Pharmacy Technician

3/2018 — WCC - Certificate — Stress Management

11/2017 — WCC - Certificate — Infectious Diseases and Infection Control

5/1990 -High School Diploma - General Studies

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