Customer Service Communication Skills
Resume:
Emily Lindenfelser
Member
Monticello, MN *****
ad0yxo@r.postjobfree.com
To obtain a position rooted in providing top quality skills where I will get an opportunity to enhance my abilities in communication and interpersonal skills within an organization. Work Experience
Member
Communication Club
March 2011 to March 2012
Worked well as a member of a group, helping to maintain a positive attitude among team members.
• Improved independent thinking, cooperation, and common sense through a leadership position.
• Developed strong goal orientation/ motivation skills. Baker
Coborn's Bakery - Albertville, MN
May 2010 to January 2012
Demonstrate the ability to find solutions to customer's problems.
• Answer phone calls, listen to customers' orders, and put them into the computer for process.
• Stocks shelves, clean, and bake.
• Provided solid communication skills from interactions with customers and coworkers.
• Developed the ability to stay positive in order to handle situations in effective and constructive ways.
• Learned how to multi-task and handle pressure in a positive and professional manner. ACTIVITIES AND ACHIVEMENTS
North Hennepin Community College & SCSU - Saint Cloud, MN September 2010 to March 2011
Qualified in Mediation through the State of Minnesota, St. Cloud State University May 2012 Receptionist
Artisan Salon and Spa - Albertville, MN
July 2009 to July 2009
July 2009- May of 2010
• Worked with the company to come up with creative ideas to interest clients.
• Communicated with the staff and clients on a daily basis to schedule appointments and to make sure customers were satisfied.
• In charge of event planning for bridal expo's.
• Collaborated with clients over the phone to book appointments and to handle complaints.
• Provided quality and efficient service in a faced-paced environment.
• Demonstrated cash accountability by being in charge of large sums of money.
• Managed opening and closing duties as assigned and providing quality service to thousands of customers.
Host
Applebee's - Monticello, MN
February 2007 to July 2009
Waited on customers in an efficient, professional manner resulting in return visits of customers.
• Provided customer service by welcoming guests and directing them towards their table.
• Developed strong interpersonal communication skills providing quality customer service to thousands of restaurant customers.
• Clarified answers to guest questions, handled complaints, and kept an eye on the flow of the restaurant.
• Responsible for answering phone calls, taking reservations, and creating waiting lists for customers.
• Learned to work effectively with managers, cooks, and other servers to help the restaurant process run smoothly.
Education
Bachelor of Arts in Communication Studies
St. Cloud State University - Saint Cloud, MN
June 2012
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