Customer Service Administrative Assistant
Resume:
Kimberly Colette Williams
ad0yx2@r.postjobfree.com
EDUCATION
University of Maryland
BA, Journalism
PROFESSIONAL EXPERIENCE
Project Coordinator KA International 01/2019 – present Provided comprehensive case management support to individuals in crisis, addressing homelessness.
● Purchased supplies and distributed resources/food to over 150 displaced individuals bi-weekly
● Led a team of 10 volunteers in providing immediate crisis intervention and support to individuals experiencing homelessness
● Conducted training and workshops for community members and organizations on mental health awareness and de-escalation techniques, reaching over 500 individuals
● Secured grants to fund projects
Artist Booking Agent Art District 7/2014 - 2019 Booking and promotions for performing artists.
● Successfully negotiated and secured performance contracts for a diverse roster of artists, resulting in a 20% increase in bookings and revenue.
● Event planning - executing meaningful events and activities that engage residents and foster a sense of community
● Built brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
● Secured event partners through social media and personal network Team Lead Paschal’s Place 10/2013 - 04/2014
● Led a team of 4 employees. Responsible for maintaining inventory, helping customers, and selecting products according to previous sales data
● Marketing and Front-end Customer Service
● Merchandising and retail for a small business
● Set up and for festivals and markets along the East Coast Fundraising Consultant LOTC LLC 03/2011 - 2013 Working as consultant and facilitator of program development.
● Wrote clear & accurate specialized reports using I used various formats, including technical writing
● Collaborated with local contacts to distribute goods & services directly to targeted communities
● Expedited the production and completion of humanitarian crisis
● Collected data and research for summarized reports indicating the needs of community, local citizens and local non-profit organizations Administrative Assistant Library of Congress 02/2006 - 09/2011 Administrative Assistant in the Office of Strategic Initiatives of the Library of Congress
(OSI) & Congressional Relations Office (CRO).
● Attended Congressional events promoting and supporting the mission of the Library of Congress
● Ensured the accuracy of final correspondence, reports and documents. Preparing procurement requests to obtain office supplies.
● Assisted in the management of accurate and prompt staff time and attendance (Web T&A) validation
● Used the Congressional Directory, local Congressional based periodicals and reference publications, style manuals to assist in assigned projects.
● Planned, managed and tracked all travel and training activities of the OSI team members
● Maintained calendars for the OSI conference rooms and space management for meetings and logistics issues, and processing correspondence, from both within and outside the agency.
● Wrote the Online OSI Policy and Procedures for requesting OSI and NDL conference rooms
● Used Remedy program for the submission of service requests for OSI staff to the ITS Department
Real Estate Agent Long & Foster 01/1988 - 12/2008 Twenty years as a licensed real estate agent in the Washington, DC/Maryland area, serving such companies as Prudential Ridge-way, Coldwell Bankers, Ashley Realty, and Best-Way Realtors.
● Strong ability to close sales under pressure with excellent sense for the details in the transaction.
● Developed a strong professional relationship with clients and an intimate understanding of their service needs;
● worked closely with office personnel and executive management to ensure accuracy and promptness in the follow-thru on projects and client satisfaction.
● Strong knowledge of Fair Housing guidelines and general codes of ethics based on client broker agency.
Assistant to CEO Blue Lotus of Kush 03/2003 - 02/2006 Conference and travel itinerary planning for high profile projects.
● Communicated production requirements and timelines to both clients and office managers in a deadline driven environment.
● Data-entry and update of client-base.
● Accounting duties included: computing and disbursing wages, salaries, deductions, taxes and other withholdings; posting payroll data and preparing routine wage holding reports; calculating and processing special checks, and reviewing, editing and making corrections and adjustment to payroll checks, as needed.
SOFTWARE
● PowerPoint
● Payroll Registers
● Momentum
● CRM
● Yardi
● Remedy
● WebTA
● OUTLOOK
● GroupWise
● Microsoft Office
CERTIFICATION AND LICENSES
● International Conference of Alternative Medicine, Washington, DC
(2002)
● Holistic Health and Wellness Certification
● NIA Health Center, Manassas, Virginia
● Buyck International University of Holistic Medicine, Certified Herbalist
● District of Columbia Department of Health Licensed Naturopath REFERENCES
Available upon request.
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