Address: ** **** ******* ******, ********* MA ****5

Tel: 470-***-****

Email: ad0ypl@r.postjobfree.com

Name: Bettina Feh

PROFESSIONAL SUMMARY

Passionate, value-driven, SAFe Certified Scrum Master with 8+ years in leveraging the SDLC and piloting the adoption of Agile/Scrum Values, Principles, and Practices. Exhibited the ability to Coach, Mentor and Train teams and organizations in the Iterative and Incremental Delivery of Value in a timely manner.

EXPERIENCE

AMERICAN FAMILY INSURANCE Madison, WI Senior Scrum Master. Jun 2021 to Present

Was hired to support teams who integrate one of AMFAM’s (American Family Insurance) subsidiaries to its Enterprise One Platform as well as develop/maintain their insurance webpage portal.

●Leading by example and using a Servant Leadership style whenever possible to provide overall support to the team and nurture self-organized, cross-functional teams.

●Assisting the team in identifying and outlining the scope, roadmap and vision.

●Training, mentoring and coaching teams on Agile values and principles as well as the scrum/Kanban framework, elevating team performance and Agile maturity.

●Facilitating scrum events like the Sprint Planning, Daily Standup, Sprint Review and Sprint Retrospective for 3 development teams within and out of the United States.

●Partnered with the Product Owner to ensure that user stories are well written and prioritized on the backlog.

●Causing the removal of impediments.

●Providing and analyzing meaningful agile metrics including Velocity, Sprint Burndown, Lead time, Cycle time, and Throughput, driving continuous improvement and enabling predictability and planning.

●Driving effective collaboration, streamlining decision making and expertly handling conflict resolution, ensuring a seamless workflow.

●Leading organizational change management efforts, ensuring smooth transitions and successful adoption of Agile practices at all levels.

●Encouraged open communication within the team, promoting a culture of trust, transparency, and accountability.

DUNKIN’ BRANDS Canton, MA Scrum Master. Oct 2019 to May 2021

Worked on a couple of projects with the main project focused on developing the Digital Loyalty Transformation Mobile App software where customers would have the opportunity to earn more points per dollar spent, have a variety of items to redeem points on while placing orders …etc. Some of my responsibilities include the following.

●Organized and facilitated Scrum team ceremonies (Daily stand-up meetings, sprint planning, Backlog refinement, sprint Demo, Retrospective) for 3 development teams in remote locations.

●Spotted, removed, and escalated impediments.

●Guided and coached teams and the organization on the Agile/Scrum values and practices.

●Assisted the Product owner and the Development Team in writing user stories using a story template and applying the INVEST criteria.

●Guided the team into producing deliverables that meet quality standards with the use of agile practices and principles.

●Organized weekly workshop sessions with the Product Owner to maintain a healthy backlog which led to an increase in value delivery at a faster pace.

●Helped the Development Team with Estimation Techniques.

●Collaborated with other Scrum Masters concerning dependencies, any common concerns, and impediments.

●Established a cross functional collaborative environment that led to the increase in value delivery from 60 – 90%.

●Proactively identified, tracked, and mitigated risk with the help of project data and Agile best practices.

●Encouraged the team to develop products that are likely to be shipped, in a sequence of small, frequently updated versions.

●Utilized Jira, excel, SharePoint and PowerPoint to manage, track and report the teams progress in the form of velocity, burn down charts and team/release progress of the team.

RIVERSOURCE LIFE INSURANCE Minneapolis, MN Scrum Master Jan 2017 to Sep 2019

Got hired to help with transitioning the company’s projects from waterfall to agile and in the first project the company was trying to replatform their web application to better serve their customers.

●Initiated Scrum and implemented across teams.

●Ensured that all scrum events took place and facilitated them.

●Successfully migrated projects from Waterfall to Scrum within 6 months.

●Analyzed the Scrum Maturity of the team and coached them to elevated levels, at a pace that did not put any pressure on the team nor the organization.

●Carried out the role of a servant leader for multiple onshore and offshore Scrum teams on agile good practices.

●Extracted impediments or guided the team to extract impediments by finding the right personnel to do that.

●Collaborated with the Product Owner and the team to refine, prioritize and break down user stories, ensuring they were well-defined and actionable.

●Promoted self-organizing teams by shielding the team as needed to establish a trusting and safe environment where problems could be raised without fear of blame or judgment, with an emphasis on healing, problem solving and committing to milestone delivery.

●Coordinated and partnered with stakeholders for project planning, execution, and release planning for a delivery group of multiple scrum teams.

●Tracked team progress using JIRA.

●Actively searched and participated in various learning and improvement opportunities like Communities of Practice, Classroom Trainings, Conferences, and independent studies to further improve self and community.

JUMIA Douala, CM Quality Analyst/Scrum Master Sep 2015 to Dec 2016

●Facilitated scrum ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives for 1 team to ensure they ran effectively and efficiently.

●Identified and addressed obstacles or impediments that hindered the team’s progress by working to resolve them in a timely manner.

●Kept track of relevant Agile metrics, providing insights and feedback to the team to support data-driven decision making.

●Executed test cases within strict project deadlines.

●Clearly communicated/reported defects and verified defect fixes.

●Communicated testing progress to stakeholders and on an ongoing basis throughout project.

JUMIA Douala, CM Junior Business Analyst Aug 2014 to Sep 2015

●Performed SWOT and Gap analysis for the new functionality requirements.

●Interacted with stakeholders for a better understanding of client business processes, gathered business requirements and documented them in Business Requirement Document (BRD), Functional Requirement Document (FRD).

●Conducted JAD sessions with management, SME's, vendors, users & other stakeholders for open & pending issues.

●Worked with the development team in investigating and correcting software bugs and deficiencies based on testing results.

●Assisted in User Acceptance Testing (UAT) and created test cases and test scripts.

EDUCATION:

●UNIVERSITY OF MASSACHUSSETTS (DARTMOUTH) MBA Business Analytics Dec 2018

●CATHOLIC UNIVERSITY (DOUALA) BSc Finance Aug 2015

CERTIFICATION:

● SAFe 5 Scrum Certification

●Certified Scrum Master (CSM)

TOOLS:

Microsoft Office Suite, Zoom Virtual Platform, Jira, Confluence, DEVOPS, SAFe, Kanban, Lean, Azure Devops, burndown/burnup chart, velocity, release burnup, TDD, Peer Programming, QA/Testing

SKILLS:

Scrum Master, Great Listener, Facilitator, Coaching/Mentoring, Servant-Leader, Backlog Refinement, Sprint/Iteration Planning, Daily Standup, Review, Retrospective, Problem Solver, Scrum Cheerleader, Champion of change, Business Analysis, QA/Testing.

INTEREST:

BeingAgile Rocket Community – Member

Women in Agile DFW Chapter – Member

Scrum Master Toolbox/Agile Coach Podcast

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