SUMMARY

Professional Loan Specialist who is well rounded in consumer financing, loan administration, and customer service. Exceptional analytical skills, with the ability to examine and understand business needs and deliver comprehensive, actionable reports while exceeding stringent expectations. Proficient with Excel and knowledgeable of different types of loan IQ systems.

PROFESSIONAL EXPERIENCE

Community Preservation Corporation June 2023 – September 2023

Portfolio Administrator

Set-up new loan files

Administer, monitor and ensure the integrity of loan data within the servicing system

Monitor loan payment changes and upcoming maturities for assigned portfolio

Monitor monthly delinquencies for assigned portfolio

Monitor delinquent and maturing construction loans, seek payment, ensure monthly updates are tracked and prepare legal, acceleration and foreclosure statements

Check for loan accuracies between the taxing authorities and the organization’s information systems.

HSBC Bank November 2021- December 2022

Loan Servicing Assistant

Provide administrative support in the collection and preparation of submitting loan applications with supporting documentation to processing

Input data into database for automated processing of applications

Work with team members in closing department, submitting complete application packages in a timely manner

Monitor the status of each file and ensured accurate and efficient processing through closing

Crossroads Talent Solutions, LLC December 2020- November 2021

Loan Specialist

Assisted and resolved issues that may arise with the process of PPP and RRF loans for full forgiveness

Improved loan applications and documentation by informing applicant of additional requirements

Submit loans for full, partial or denial of forgiveness

Analyzed applicants’ financial status, credit, and property evaluations to determine the feasibility of loans

TD Bank September 2020- March 2021

Loan Servicing Specialist

Assisted with sub doc processing - processing payments on behalf of customers

Fulfilled subpoena requests to ensure customer data provided is verified accurately

Reviewed and edited loan agreements to ensure accuracy

Robert Half/Provident Bank March 2020-August 2020

Loan Servicing Specialist

Recommended loan approvals and denials based on customer loan application reviews

Conducted research and analysis of loan issues and provided solutions

Analyzed data to inform customers of their mortgage loan process

PHH Mortgage Services March 2019- March 2020

Customer Resolutions Representative

Assisted and resolved issues that may arise with mortgage loan servicing

Analyzed data to inform customers of their mortgage loans such as bankruptcies and modifications

Processed payments and provide options to bring loans current

Conduent Inc September 2018- February 2019

Benefits Administrator

Administered health and wellness benefits to our client’s employees for AOE

Assisted the customers and employees on details of the benefits programs

Resolved all benefits related queries from employees and other human resources contacts

Towers Watson August 2018- September 2018

Benefits Administrator

Assisted the human resources to educate the employees on the various benefits programs

Processed new hire paperwork, updated benefits enrollment information and communicated with employees regarding changes to their health care plans

Assisted in coordinating open enrollment activities such as mailing out materials, scheduling meetings and aiding during open enrollment periods

EDUCATION

Bachelor of Science Degree in Business Administration Kaplan/Purdue Global University 2017

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