Objective

Ready for the change. I have maintained a stable and responsible career that supported my then young family over these most recent 15 years, now I’m looking to pursue personal growth back in an environment where I can thrive and capitalize on my passion for an in person logistic setting. Looking for an employer that wants innovative employees who have natural leadership skills to develop self as well as others using company directives and best practices. Completing goals of the organization is a motivator for me and my drive to obtain my utmost efforts. My many life/professional experiences have been able to continue to cross over and help resolve multiple new work areas and professions. I hope they can help you next! Work Experience

Fraud Operations Specialist - Citibank, San Antonio, TX 4/2022 – present (current Active-Duty Spouse) 40 Hrs. per week

Call center representative in hybrid setting (Post COVID)

Facilitates credit card accounts reviewing possible fraudulent transactions in time sensitive environments adhering to current banking industry regulations

Participates in weekly team meetings to review changing processes and to share best practices

Worked initially onsite but moved to Hybrid when results allowed less supervision

Unofficial lead and collaborator for a team of 15

Chose to leave call center environment after 12 plus years P&C Insurance Sales and Service Specialist – USAA, San Antonio, TX 1/2012- 4/2022 (current Active-Duty Spouse) 40 Hrs. per week

Call center Representative (Pre COVID)

Facilitates the financial security of Military members and their families through products and services

Participates in virtual team setting sharing best practices amongst colleagues Pre COVID

Worked initially at the San Antonio HQ Office for approximately 3 years before transitioning to work from home hybrid team this was a promotion Pre COVID.

Unofficial lead and collaborator for team of 20

Chose to leave Insurance field after 10 plus years Retail Sales, Support Manager – Verizon Wireless, Sumter, SC (transferred from TX*) 3/2005 – 1/2012 (Active-Duty Spouse) 45 Hrs. per week FULL TIME

Store Support Manager in SC 2009-2012

Helped transition Alltel Wireless Store that merged into VZW Store.

Helped train Alltel reps with transition to VZW systems and practices

After merger completion, Helped open and close a VZW retail cell phone store, helped manage sales reports and deposits for daily activities while also assisting other managers and store employees with day to day fast paced face to face practices.

Helped Manage a Retail store of 30 employees

Sales Representative in TX 2005-2009

Sales Quota driven, fast paced environment. Dealt directly with customers and B2B face to face and over the phone, signed up new members as well as retained as many current members.

Customer Service Representative also that resolved equipment technical issues

Billing Expert that troubleshot billing and service issues as well as assisting with general customer service

SC AIR NATIONAL GUARD, McEntire Joint National Guard Base SC 12/2009–02/2012 20 Hrs. per month PART TIME

Air Force Aircraft Structural Maintenance (2A7X3)

Helped install replacement parts or make them from scratch. Honorable Discharge WIFE is active duty and we had orders back to Tx is why I left VZW and ANG Store Support Manager- Wal-Mart Pearland and Lake Jackson, TX 11/2000 - 3/2005 45+ Hrs. per week FULL TIME

Support Manager of Wal-Mart Supercenter Pearland TX. 01/2004-03/2005

A key part of the Management team that runs the total store on a daily and overnight basis.

Primary Responsible for monitoring 3 different Grocery Departments (Dry Goods, Alcohol, Dairy) help oversee the daily restocking/reset processes, helped multiple other department managers also set up displays throughout the store

Monitored General merchandise and Grocery shipping and receiving, communicated with all department to rotate stock and reduce shrinkage when and where possible

Helped manage 250 employees’ storewide, as well as vendors and direct contact with customers.

Grocery Department Manager, Pearland Tx 09/2002-01/2004

Managed all ordering, restocking and displaying of products for Dry Grocery Department Department Manager, Lake Jackson, TX 11/2000 - 9/2002

Crew Leader shipping receiving moved up to

Asst Department Manager Garden Center then moved up to

Hardware & Paint Department Manager

Retail Sales Representee- Aramark Houston, TX

08/2002-03/2005 20 Hrs. per week PART TIME

Worked for Houston ASTROS AND TEXANS during their seasons

While working for the Astros it was at Minute Maid Park in then Team Store as a sales rep

While working for the Texans it was at NRG Stadium for Football games and concerts as a sales rep

Also was responsible for daily supply inventories and accounting as well as display setups

Left Wal-Mart and Aramark because lack of pay between the two jobs moved to VZW NCO of Storage Operations – USMC, Camp LeJeune, NC 11/1996 - 11/2000 (Active-Duty) 45+ Hrs. per week

NCO of Storage Operations at Camp Lejeune Marine Corps Base’s main supply warehouses

Loss prevention for Shipping and Receiving

Monitored the supply chain of more than 50 different independent supply units on the east coast.

Operations included processing orders, receipt filing, customer service and loss prevention

Honorable Discharge from Active-Duty contract up returned to TX Education

Kaplan University, San Antonio TX

Certified Licensed Insurance Agent 10 Plus years (Annual Continued Education required) University of Phoenix, Phoenix AZ (In Progress 3 years completed) Bachelor of Science, Business Management

Community Youth Coach Volunteer 20 plus years

High School / Tournaments Softball Umpire 5 plus years

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