Customer Service Loan Specialist

Claudette Dittmeier 435-***-**** / ad0y36@r.postjobfree.com

Raleigh, NC 27616 https://www.linkedin.com/in/claudette-dittmeier-3385b4b5/

Senior Loan Specialist/Management Professional

Focused, detail-oriented Senior Loan Specialist/Management Professional with 10+ years of proven experience and excellent skills preparing and sending loan documents to clients, verifying all loan documentation with the member’s initial loan request and approval sheet. Possesses comprehensive knowledge and skills in explaining policies, procedures, and restrictions to customers when they inquire about loans, performing credit checks and forwarding applications for manager approval. Accomplished measurable results in a fast-paced dynamic environment utilizing organizational and communication skills. Leads by example and always exceeds expectations.

Core Strengths

Leadership Strategic Planning Process Improvement High Quality Customer Service Risk Management

Training and Development Team Building Solution Oriented Customer Relationship Management Loan Analysis

Professional Overview

Highlight Technologies – Remote April 2020-Present

Senior Loan Specialist

Analyzed Covid-19 EIDL Loans providing economic relief to small businesses and nonprofit organizations currently experiencing a temporary loss of revenue.

Oversaw processing and compliance of loans in accordance with SBA regulations.

Reviewed assigned loan file to ensure characteristic requirements, collateral, and terms of the loan were met.

Plus One Company August 2018-March 2020

Loan Originator/Processor

Answered all incoming sales calls, handled questions, and solved any issues that arose ensuring excellent customer relationship and profitability.

Submitted completed loan applications and developed referrals through networking and leads.

Provided excellent customer satisfaction ensuring customer retention and new business

Stephen Wade Auto Center – Saint George, UT December 2016-July2018

Business Development Manager

Provided sale of vehicles to customers in accordance with company requirements and always met sales goals.

Developed new business sales with customers in other states.

Ensured excellent customer satisfaction utilizing customer relationship management techniques ensuring referrals and new business from surrounding States.

Domino’s Pizza – Honolulu, HI March 2016-December 2016

Assistant Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, managed time, and productivity in accordance with company requirements resulting in sustained superior performance.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Findley Toyota – Henderson, NV May 2013-February 2016

Customer Resource Manager for Sales and Leasing

Managed work flow to exceed quality service goals and Maintained up-to-date knowledge of product and service changes.

Devised and published metrics to measure the organization's success in delivering world class customer service.

Provided effective liaison between customers and internal departments and facilitated inter-departmental communication to effectively provide customer support.

Facilitated inter-departmental communication to effectively provide customer support.

Professional Overview Continued….

Steven Wade Auto Internet Car Sales – Saint George, UT March 2010-April 2013

Customer Support Staff Lead

Adhered to all confidentiality requirements at all times in accordance with company requirements.

Met all customer call guidelines including service levels, customer time management and productivity and solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.

Resolved associate, tool and service delivery issues revealed by statistical reports. Maintained up-to-date knowledge of product and service changes.

Technical Skills

Business Development Lead Generation B2B Cold Calling Sales Data Entry CRM Account Management

Salesforce Receptionist MS Office Inventory Management Exceptional interpersonal communication

Negotiation Expert

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