Vickie Richardson

**** ***** ***** **

Anderson SC 29621

*** ***- ****

Skills

Proposal writing

Collections

Sales

Accounts Receivables Manager

Data Entry Specialist

Medical Billing - Mcare, Medicaid, Private Insurance Banking Call Center Manager

End of Month Reporting, Yearly Budget Expenditures Insurance Denials

Hippa

Business Law and Accounting

I am a highly motivated self-starter, Team builder, Experienced communicator, and management skills.

Experience

March 2019- Present

Electric City Custom Vehicles- Anderson SC 29621

Business Office Manager

Accounts Receivables/Payables, Posting all payments, Data Entry, Collections, Managing the office and the staff to ensure customer service is met for each account. January 2018 - February 2019

Deals on Wheels Auto Sales - Anderson, SC

Office Manager

Managed office inventory and placed new supply orders.Posted payments.Data Entry Monitored payments due from clients and promptly contacted clients with past-due payments. Administered payroll and maintained proper documentation of employee personnel. Reviewed files and records to obtain information and respond to requests. Resolved customer inquiries and complaints requiring management-level escalation. February 2014 - December 2017

BB & T Bank - Greenville, SC

Mortgage Specialist/Call Center Manager

Verified the income of the borrower and gathered credit information.Data entry, Customer Service

Approved mortgage loans by examining applications and supporting documentation. Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships, and customer care techniques. Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.

Defined repayment terms for consumers and educated them on default consequences.Call Center

January 2010 - December 2017

Medshore Ambulance Service - Anderson, SC

Business Office Supervisor

Monitored accounts receivable, advising of delinquencies or other account irregularities. Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.

Directed and oversaw office personnel activities.

Liaised with leadership to oversee and execute financial, budget, and contractual matters. Oversaw CRM updates and backups, report generation, and troubleshooting requisition. Reviewed metrics to determine the integrity of qualitative data input.Accounts Receivables Manager for the Mcare, Mcaid Private Ins.

ICD Coding, Filing Electronically. Collections of Denials, Data Entry, Customer Service March 1997 - December 2009

Household Finance - Anderson, SC

Branch Sales Manager

Drove branch revenue by [Percentage]% through implementing [Initiative]. Established overall growth, sales, and profit objectives for the branch in coordination with the corporate office and established and adhered to the annual branch budget. Built relationships with new and existing customers by personally interviewing them to identify needs and preferences and delivered products and services that fit customers perfectly. Managed branch sales, customer service, finances, and record keeping. Pinpointed specific annual sales goals for each sales representative at the branch and collaborated with each team member to define a goal attainment strategy. Led team to exceed [Timeframe] sales goals, deliver products and services on time, and fully comply with customer requirements and corporate standards. Managed overall branch performance, conducted sales activities in a large geographical territory, developed a deep customer base, and cultivated the highest customer satisfaction ratings.

Interviewed, hired, and developed a team of [4].

It resolved customer complaints to maintain a high level of satisfaction. She managed the sales of the portfolio.

Resolved customer complaints regarding sales and service. We have enhanced sales volume through skilled support to both new and inactive customers. Led sales planning, development, and account management to grow existing accounts and establish new sales accounts.

Supported sales team members to drive growth and development. Prepared budgets and approved budget expenditures. Oversaw regional and local sales managers and staff. Developed and significantly grew assigned territory [100]% within the first year.Data Entry, Customer Service. (Branch Sales Manager of the Year.) Education and Training

May 1992

Forrest College Anderson, SC

Business Law - Accounting (Associates Degree)

Tri-County Tech Anderson, SC

(Associate Degree) Data Processing Specialist

Activities and Honors

Voted one of the top (10 Business Women in the State of SC by the Governor) Member, Small Business Association (2008 - present)

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