Customer Service Specialist

TM

TREVINO MATTINGLY

ad0x3r@r.postjobfree.com 859-***-**** Nicholasville, KY 40356

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service Excellence

Shipping and Receiving Understanding

Report Generation

Data Management

Call Documentation

De-Escalation Techniques

Customer Service

Microsoft Office Expertise

Inbound and Outbound Calling

Call Metrics

Amazon Winchester, KY

CSA

09/2021 - 04/2023

Greeted customers and identified their needs.

Provided information about products and services available to customers. Processed customer orders accurately and efficiently. Followed policies and procedures to meet or exceed established performance requirements.

Office Depot Inc Lexington, KY

CSA

09/2019 - 04/2021

Offered suggestions to improve processes related to customer service activities.

Kept work area neat, clean, and well-stocked at all times. Educated customers on special pricing opportunities and company offerings.

Conduent Lexington, KY

CSA

07/2020 - 01/2021

Resolved customer inquiries in a timely manner.

Demonstrated active listening skills when responding to customer questions and complaints.

Maintained an organized system for tracking customer interactions and feedback.

Answered phone calls from customers promptly and courteously. National College of Business And Tech-Lexington Lexington, KY Associate of Business Administration

06/2014

Summary

Skills

Experience

Education and Training

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