Business Management Customer Service
Resume:
Clarissa Mckinney
Business Management
Birmingham, AL 35220
ad0wti@r.postjobfree.com
An successful enthusiastic, self motive, determined, dedicated, diligent, reliable, responsible, conflict resolution, business professional. Who's looking to secure a position with a reputable and respected organization that will allow me to utilize and expand my years of business skills and experience, while making a significant contribution to the success of the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
Navy Federal Credit Union - Birmingham, AL
February 2018 to Present
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.
• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
• Leveraged market knowledge and leadership ability to help drive profit increases. Customer Sales and Service Manager
T-Mobile - Birmingham, AL
May 2015 to December 2018
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Assessed departmental operations to determine areas for customer service improvement and support.
• Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
• Evaluated customer account information to assess current issues and determine potential solutions. Education
Bachelor's in Business Management
The University of Alabama at Birmingham - Birmingham, AL August 1998 to 2002
Associate in Science in Business Administration
Jefferson State Community College - Birmingham, AL August 1995 to May 1997
High School Diploma in General Studies
Pinson Valley High School - Pinson, AL
August 1990 to May 1994
Skills
• Marketing
• Project Management
• Sales Techniques
• Staff Development
• Salesforce Management
• Contract Development
• Key accounts and territory management
• Lead Generation
• Workforce Management
• Systems and automation applications
• Capital improvement planning
• Brand management
• Microsoft Suite
• Training & Development
• Multitasking
• Team Management
• Working Collaboratively
• Microsoft Excel
• English
• Microsoft Word
• Negotiation
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