Vivian Holmes

901-***-****

ad0wp9@r.postjobfree.com

Data analyst/roject manager/business analyst

Results-driven Project Management/Business Analyst with 15+ years of success in leading multimillion-dollar projects. Expert in data analysis, team leadership and process optimization. High-performance project manager offering diverse expertise and a strong record of positively revenue and business growth. Perceptive and logical data analyst who can effectively communicate with both technical professionals and end users to identify and translate business requirements. Offering 10+ years of experience driving data accuracy and integrity. Experienced driving data accuracy and integrity to exceed quality standards. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives.

Education:

Master of Science, Business Management Bethel University, McKenzie, TN, 2009

Bachelor of Science, Organizational Management Bethel College, McKenzie, TN, 2007

PROFESSIONAL TRAINING AND CERTIFICATIONS

01-2022 Jira for Beginners - Detailed Course to Get Started in Jira

06-2021 Scrum Master Certification

07-2021 Business Analyst-The Easiest Way to Understand and Implement

10-2021 Become an Agile Business Analyst in Scrum

07-2003 Master’s Certification in Project Management (PMI), George Washington University, 2003

REVELANT SKILLS:

Operating Systems: Windows 19, Macintosh OS X, Windows NT, Microsoft Windows Server, and UNIX/Linux.

Hardware: CPU, Hard drives, IBM Mainframe server,

Software: Microsoft Office: Outlook, Project, Excel, PowerPoint, Word. Visio, Access, SharePoint, Jira, Confluence, PeopleSoft, Tableau, Tibco Spotfire, Power BI,

TIRKS, SOTS, QUIPP, EDI-SAP, TEM, TOM, TMS, GPS, Filevine, RingCentral, Domo, Remedy, AMADEUS, Kronos, Clarity, PRISM, TCSS, and Cisco Unified MeetingPlace,

Networks: CISCO, TCP/IP, DNS. WAN/LAN, Ethernet, Frame Relay

SECURITY CLEARANCE:

Level: Public Trust

Date of Adjudicated: 26-Feburuary-2018

Granting Agency: USPS

WORK EXPERIENCE:

Reaves Law Firm, Memphis, TN 09/22 – 09/23

Sr. Data Reporting Analyst and IT Lead

Enhanced administrative operational processes and drive quality assurance and compliance with the company’s operational performance standards. Performed quality assurance monitoring for all designated departments. Created, tracked, and provided accurate, timely, quality-monitoring reports and metrics to management in an easily digestible format (including but not limited graphical analysis and charts). Ensured continuity of computer and phone services throughout the organization through planning; technical leadership and execution; and project coordination. Proposed, implemented and executed IT solutions/processes to help grow and improve the business.

Green Mountain Technology, Memphis, TN 05/21 – 6/22

Agile Business Analyst II

Participated in projects based on strategic direction of product management leaders. Helped business identify quantifiable process measures and Key Performance Indicators (KPIs). Identified areas and opportunities for improvement by working with other program leaders to understand their needs and put actionable plans in place. Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. Worked with Scrum team to test and certify application features before deploying to production. Performed critical analysis on information consolidated from multiple sources, identified, and resolved conflicts and broke down high-level information into detailed workable requirements. Survey clients to ascertain requirements and expectations for product. Met with stakeholders to establish favorable business relationships and support mutually beneficial interests. Created appropriate documentation throughout all steps of project lifecycle in Confluence and monitor Sprints in Jira.

Shelby County Schools, Memphis, TN 01/20 - 05/21

Professional Learning Support and Data Analyst

Created BI dashboards using Zoho Creator for over 100+ schools and produced monthly Professional Learning Zone Ad-hoc reports using advanced Excel spreadsheet functions. Researched and resolved issues regarding integrity of data flow into databases. Identified areas and opportunities for improvement by working with other program leaders to understand their needs and put actionable plans in place. Utilized data visualization tools to effectively communicate business insights. Used statistical methods to analyze data and generate useful business reports. Identified and documented detailed business rules and use cases based on requirements analysis.

United States Postal Services, Memphis, TN 04/19 - 07/19

Project Oversight Manager (Contractor)

Oversaw the analysis of projects including requirements, determination of key vendor/project information and documenting vendor viability of several simultaneous projects for the United States Postal Service. Maintained the department SharePoint sites to ensure all documentation and reporting is accurate and up to date. Filed appropriate documentations in Information Technology Artifacts in controlling and closure of a project. Performed project oversight for the strategic operations for the MAPPT (Mail and Package Pickup Tool). Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Prepared variety of different written communications, reports, and documents.

United States Postal Services, Memphis, TN 02/18 - 09/18

Business System Analyst – Qualitative (Contractor)

Provided data analysis support for Processing Network Transportation. I work closely with Purchasing and supply Management staff to review, analyze, and evaluate business systems and user needs. Documented requirements, defined scope and objectives, and formulated systems to parallel overall business strategies. Performed financial/statistical analysis and presented recommendations based on the findings. Tracked record of driving results through process improvement. Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Caregiver, Memphis, TN 03/16 - 02/18

First Horizon Bank, Memphis, TN 12/16 - 02/17

Project Manager (Consultant)

Provided PMO support for Check Processing Transformation and Duplication for First Horizon to design and execute the project. I worked closely with stakeholders to implement solutions to identify duplicate deposited items across multiple channels, including branch image capture, mobile deposit capture, remote deposit capture, imaged cash letters, imaged ATMs, and ACH. The budgeted cost was $6.2M. Consulted with business unit managers to capture agreed-upon business objectives. Analyzed those objectives and lead projects to successful completion. Applied project management knowledge, skills, tools, and techniques to project execution. Built positive relationships with project team members and business units by maintaining open communication throughout the project lifecycle. Used Clarity for project tracking software, dashboards, multiple projects, custom charts & progress graphs, real time monitoring of work efforts by all development team members.

FedEx Services, Memphis, TN 02/16 - 10/16

Project Manager (Consultant)

Provided PMO support for Digital Access Marketing Department for FedEx Services. I worked closely with Sales and Support teams to develop processes for FedEx Ship Manager Server (FSMS) product. Responsible for reporting shipment revenue for Web Services (WS), Global Ship Manager (GSM), FedEx Ship Manager (FSM), and FedEx Ship Manager Server (FSMS) totaling $24B. Defined project roadmaps and delivery plans, communicated project status to the team and a wide range of stakeholders, and escalated risks and issues to the project committee. Managed complex dependencies between internal SCRUM teams and third parties to ensure that project documents were complete, current, and stored appropriately. Worked closely with IT Development to design and implement a visibility report dashboard that combines multiple files; Flat-files and CT Extracts to monitor meter movements, identify barriers, and revenue tracking. Managed client’s expectation on project development.

ServiceMaster, Memphis, TN 01/14 - 02/16

Infrastructure Project Manager (Consultant)

Coordinated and monitored ServiceMaster branch acquisitions, additions, moves, and closures for TruGreen, Terminix, and Merry Maids. Define the telecom and network requirements for VoIP SIP, schedule test and turn-ups (TTU) with internal engineers and outside telecom vendors. Facilitated weekly conference call with project stakeholders and Telecom personnel to coordinate telecom circuit upgrades and delivery of products to the customer. Participated with software development lifecycle SDLC projects, including testing, training end-users and overall support (Waterfall Methodology). Scheduled and coordinated on-going change control and maintenance activities. Scheduled all site activities, including Site Surveys, Vendor installations, Engineering, Test and Turn up of IPT services, Hand Over into Production Service Delivery, and Service Assurance teams. Elicited requirements for VOIP (Cisco/Avaya), telephony mapping migration from Avaya to Cisco (including porting DID numbers) and ensuring all business apps and shared mailboxes were “reverse engineered.” Assembled project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; scheduling site surveys and wiring, and escalating functional, quality, timeline issues appropriately. Conducted interviews with branch managers to document network-cabling placement and represent it on branch schematic. Served as Liaison between customers, local exchange carriers and wiring vendors. Worked closely with internal Real Estate team and Telecom Wiring Vendors to ensure billing and costs were accurate and escalated any disputes.

FedEx Services, Atlanta, GA 08/13 - 01/14

Teleconference Support Analyst (Consultant)

Provided Conferencing and Telepresence support for FedEx Services on the in-house bridge MeetingPlace and external bridge with Global Crossings and Level 3 Communications. Processed conferencing requests for FedEx’s employees via personal emails, telephone, or conferencing mailbox. Modified employees’ profiles, troubleshoot audio/web meetings with customers and unlock accounts. Participate in audio/web meeting to monitor call as needed. Received data from MeetingPlace and Level 3 to calculate monthly metrics report. Shaved the Unified Cisco MeetingPlace system regularly to free up unused ports. Provided Knowledge Transfer Training to Outsourcing Vendor (HCL) consisting of eleven employees in Cary, NC.

Full-time Student, Walden University 01/13 - 03/14

FedEx Services, Memphis, TN 12/08 - 11/12

Senior Business Analyst / Project Manager (Consultant)

Provided telecom consulting for FedEx Services in various business operations, helped the organization to achieve cost-effective production with increased quality, efficiency, and satisfied customer service. Recovered $760,000 in over billed revenue for potential annual cost savings. Budget Monthly Variance: telecom expenses for FedEx Office, FedEx Ground, FedEx SmartPost, and Express totaling $9M. Successfully managed complex projects across inter-organizational teams from beginning to end using waterfall Methodology. Responsible for written and oral communication to management and other team members. Refined processes that promote continuous improvement in productivity, quality, and customer satisfaction: Best Practice and SOX. Worked with EDI Programmers (Asentinel) to remap software application and testing end users’ new profiles in TOMS/TIMS software applications. Assembled project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Tracked key project milestones and adjusting project plans and /or resources meeting the needs of the customers. Responsible or reporting on the progress of the program with providing monthly analysis of data, voice and VOIP services using Excel Pivot Tables

Hilton Hotels Corporation, Memphis, TN 04/08 - 12/08

Subject Matter Expert Escalation Analyst

Received, resolved, and provided detailed documentation of escalated issues; direct contact with Guests whose internet connection issues were more complex and could not be resolved within set guidelines by the level one specialist. Assisted with troubleshooting guest connections from both the hotel network side as well as the end-users. Managed of IP security, network management, AAA (Authentication, Authorization and Accounting), 802.1x authentication support, IP mobility, VPN, routing, and quality of service. Resolved technical issues including the assurance that all escalated cases followed the set guidelines and documented so future issue resolution did not require an escalated call.

Physiotherapy Associates, Memphis, TN 04/06 - 01/07

Telecom Project Manager / Consultant

Provided telecom consulting for Physiotherapy Associates, a Division of Stryker Corporation. Recovered over $300,000 annual savings of over billed revenue. Merged Physiotherapy Associates and Benchmark Medical clinics telecom accounts for more than eight hundred locations. Initiated installment of phone lines, T1 circuits, wireless and various vendor equipment. Staged Avaya phone systems and PBX. Converted software upgrade from Oracle to PeopleSoft using waterfall methodology. Provided client/vendor coordination for order placement and billing problem resolution, which required gathering, eliciting, documenting, and managing requirements. Installed, modified, troubleshot, diagnosed, repaired, and maintained all technologies and networks for internal and external customers and experience with windows Mobile Handheld devices and assisting remote users. Provided maintenance of network infrastructure equipment including LAN, WAN, frame relay network, security system, VPN, VoIP, and voice messaging systems. Planned, scheduled, and prioritized levels of technical support according to customer requirements and management. Worked closely with Sales and Operation teams to reviewed bills for accuracy and identify billing errors & saving opportunities, entry of expenses into billing system, and invoice processing (Microsoft Word, Excel, Power Point, SharePoint, and PeopleSoft).

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