Customer Care Process Manager

CURRICULUM VITAE

A.Ramya Krishna Mobile :995*******,837-***-****

Email:ad0u1h@r.postjobfree.com

CAREER OBJECTIVE

To pursue a challenging career and be a part of a progressive organization that gives scope to enhance my knowledge, skills and pinnacle with sheer determination, dedication and hard work.

Highlights

Recruitment Process Managing to employees work Conducting welfare activities Preparation of salary statement Representative in Audits(ISO GMP) Production Planning process Compliance process Production process development Analyze and improving the efficiency of Business processes

Executive Summary:

●I am Having 5.5+ years of Experience in HR & Sales

●I had 4.3 years of Experience in Planning, Customer Care .

Work Experience:

●Working as a “Process Manager” in Visipak Pvt Ltd. from April 2023 to till date

●Worked as an “HR & Sales Executive” in Econopack India Pvt Ltd. From Aug 19 to March 2023.

●Worked as an “Assistant in Admin & HR” for Teejay India Pvt Ltd. From March 2015 to May 2016.

●Worked as “Cutting Planner and HR” with Brandix Apparel India (Unit III), Atchutapuram, Vizag since Feb 2013 to Oct 2014.

●Worked as “Assistant HR & Customer Care Executive” with IDEA Cellular Ltd., Vizag since July 2009 to Oct 2010.

●Worked as a “Data Processor and Customer Care” in Karvy Stock Broking Ltd, Vizag since June 2007 to April 2009.

Career Summary:

A result oriented & seasoned HR-Executive Professional with progressively increasing responsibility in Payroll, Recruitment, Database-Management, Welfare Activities, Leave-Management, Exit-formalities, Planning, Customer care and Process Manager responsibility in Business development, implementation of industry best practices, Ensuring all processes are inline with industry standards.

Handled Responsibilities as HR-Executive, Planning, Customer Care & Process Manager:

Payroll Process:

●Salary processing to accounts with the addition and deletion of the employees for the organization for the particular month along with deduction of ESI, PF, PT, loan and advances issued.

●Preparation of PF & ESIC challans.

Recruitment Process:

●Sourcing profiles through various Job Portals and Word of Mouth.

●To update the interview tracking and other details in excel format for future references.

●Preparation of Offer Letters, Appointment Letters, Promotion letters, Transfer letters and Service Letters etc.

Planning Process:

●Preparation of Plant plan coordinating with Production Manager

●Daily Monitor waste and damages of material

●Prepare short term and long term capacity requirement

Other Activities:

●Handling customer issues like bill related, offers related, coverage related and data card related.

●Updating the issues handled in I-Care for fast resolution.

●Updating the mutual funds, applications in our software and send scan copies for HO.

Process Manager:

●Evaluating the effectiveness of established process.

●Meeting with business manager to discuss business objectives and proper implementation of new process and development.

●Identifying and resolving any glitches in the ongoing process.

●Conducting in depth analysis of process data and metrics and recommending action plans to improve productivity.

ACADEMIC QUALIFICATION:

●MBA in HR from JNTU University, Anakapalli from 2010-2012.

●Bachelor of Science from Mrs.Hema Sekhar College,Anakapalli 2004-2007

TECHNICAL SKILLS

●Software applications : Computer knowledge, MS office (Excel, MS-word, Power point)

●Operating Systems : Windows

PERSONAL PROFILE

Name : A.RamyaKrishna

Husband’s Name : Rajeshwara Rao

Date of Birth : 11thFeb 1986

Marital Status : Married

Nationality : India

Languages : English, Telugu & Hindi

Address : Flat No-301, Jayat Brundhavan,

Siripuram Gardens, Pudimadaka Road,

Atchutapuram,Visakhapatnam-531011

DECLARATION:

I consider myself familiar and also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

DATE: A.RAMYA KRISHNA

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