It Support Information Technology

Bethanie Chauvin

Chauvin, Louisiana, United States

ad0tpi@r.postjobfree.com 985-***-****

linkedin.com/in/bethanie-chauvin-766254162

Summary

Hello, I'm Bethanie Chauvin!

As an IT Service Desk professional, I am passionate about delivering top-notch technical support and ensuring seamless IT operations for organizations. With 6 years of experience in this dynamic field, I've honed my skills in troubleshooting, problem-solving, and providing excellent customer service. My expertise extends to diagnosing and resolving hardware and software issues, managing user accounts and permissions, and optimizing IT systems to enhance productivity. I thrive in fast-paced environments where I can leverage my technical knowledge to make a meaningful impact. What sets me apart is my commitment to continuous learning and staying up-to-date with the latest industry trends. I understand that technology is ever-evolving, and I'm always eager to embrace new challenges and solutions.

Let's connect and explore how my IT Service Desk experience can contribute to your organization's success. Whether it's tackling complex technical issues or collaborating with cross-functional teams, I'm dedicated to delivering results that matter.

Feel free to reach out for networking, opportunities, or simply to discuss all things IT! Experience

Information Technology Representative

Insight

Nov 2022 - Sep 2023 (11 months)

As an IT Service Desk Representative at Insight, my role is crucial in ensuring the smooth operation of the organization's IT systems and in providing top-notch technical support to end-users, contributing to overall productivity and user satisfaction.

* Provided first-level technical support to end-users via phone, email, and chat

* Diagnosed and resolved hardware and software issues, including operating system problems, network connectivity, and peripheral malfunctions.

* Logged and tracked support requests in the IT ticketing system, ensuring timely resolution and proper documentation.

* Collaborated with the IT team to escalate and follow up on complex issues to ensure user satisfaction.

* Conducted user training and created documentation for common technical procedures and troubleshooting steps.

* Maintained an up-to-date knowledge of company-specific software and hardware configurations. Graduate Student

Full Sail University

May 2021 - Jan 2023 (1 year 9 months)

IT Support Technician

Bethanie Chauvin - page 1

Support.com

Feb 2021 - Jun 2022 (1 year 5 months)

As a dedicated IT Support Technician, I bring a proven track record of providing exceptional technical assistance and delivering top-notch customer service. With experience in the IT field, I am well-versed in troubleshooting a wide range of hardware and software issues, ensuring that technology empowers users rather than hinders them.

Education

Full Sail University

Associate's degree, Information Technology

Mar 2021 - Jan 2023

Bryant & Stratton College

Associate of Science - AS, Accounting

Aug 2018 - Aug 2020

Licenses & Certifications

Apple Certified Support Professional 10.10 (ACTC) - Apple Windows Operating System Fundamentals - Support.com Project Management Foundations: Communication - LinkedIn Skills

Software Installation • Remote User Support • Continuous Improvement • Incident Management • Software as a Service (SaaS) • ServiceNow • Communication • Teamwork • Active Directory • Microsoft Office

Bethanie Chauvin - page 2

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