Customer Service Business Development

MICHAEL J. FITZMAURICE II

Dewey, DE *****

302-***-**** - ad0tkb@r.postjobfree.com

PROFESSIONAL SUMMARY

** + years of hotel experience in Dewey and Rehoboth Beach, Hundreds of weddings of all sizes, Countless Bachelor parties and Bachorette partys. Booking, check-in and security. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

SKILLS

Coaching and Mentoring

Business Planning

Investor Relations

Hiring and Staffing

Client Service

Business Development

WORK HISTORY

04/1996 to Current Owner /Manager of Operations

Coastal Resort Car & Driver – Rehoboth Beach, DE

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

03/2011 to 05/2023 Hotels General Manager, 2 Hotels, TBC Corporation – Dewey Beach, Delaware

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Developed effective business plans to align strategic decisions with long-term objectives.

Directed successful operational turnaround, eliminating over $[Amount] in debt within [Timeframe].

Implemented operational strategies and effectively built customer and employee loyalty.

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

04/2001 to 03/2011 Owner/ General Manger

Anglers Rest Inc – Forgotten Mile, Delaware

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

04/1991 to 03/2001 Regional GM, 3 Hotels

Grotto Pizza Hotel Division – Dewey Rehoboth Delaware EDUCATION

05/1993 Bachelor of Business Administration: General Business Purdue University - West Lafayette, IN

06/1989 High School Diploma

Hempfield Senior High School - Landisville, PA

CERTIFICATIONS

Delaware pool operation licence

ADDITIONAL INFORMATION

I live here in Dewey Beach and accustomed to 24/7 on call during the season, Thanks you for consideration. 302-***-****

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