Help Desk Systems Specialist
Resume:
Gualbert Gonzalez-Silva
Radio, Cellular, and Tower Equipment Installers and Repairers
Profile
Resilient and creative Signal support Systems specialist able to complete multiple complex tasks independently and under stressful circumstances. Experienced in different methods of RF, HF, and TACSAT communications with knowledge on how to troubleshoot such devices. Organized and responsible enough to assume manager position and ensure accountability of equipment; Experienced in help desk role and able to troubleshoot printers, desktop and laptop components, and devices. Minor knowledge of Microsoft 365. Confident performing help desk tasks.
Employment History
Radio Retrans Operator at Battalion S6, Fort Stewart
March 2019 — August 2020
● Established RF, HF, and Tac-Sat Communications in a TOC (Tactical Operation Center) environment.
●Used of Multi-meter.
●Troubleshooted JBCPs (Joint Battle Command Platform) and different Communications equipment on vehicles at a Battalion level.
● Re-imaged Government Laptops.
●Inventoried and account for multiple Sensitive items.
●Provided training when needed .
●Re-imaged and configure Hard Drives for JBCPs and JCRs (Joint Capabilities Release) platforms.
●Established re-trans sites on multiple occasions
● Supported Help Desk role.
●Encrypted sensitive devices using Simple Key Loader
●Relied on Technical Manuals to understand equipment.
●Configured Tactical Satellite Transmitter using stand-alone computer to load Brigade frequency list, Radio was set to send encrypted Voice/Data transmissions using DAMA waveforms.
Forward Suppport NCO at 3ID 1ABCT 2BN7IN C-Co, Fort Stewart
August 2020 — July 2021
●Deployed to Camp Humphreys, South Korea.
●ATCTS (Army Training and Certification Tracking System) Manager.
●Destroyed hard drives using degaussing or Software.
●Accounted and inventoried Sensitive items And inventory at all times.
●Accounted for damaged equipment and ordered replacements.
●Created work orders for damaged equipment
●Operated and maintained RF, JBCPs and internal communications equipment on over a dozen M1A2 Abram tanks, four HMMWVs and other vehicles.
●Succesfully Configured RT-1694
●Trained vehicle crew members on how to properly handle equipment in order to avoid unnecessary damage and lengthy repair processes.
●Provided training on how to properly handle and maintain sensitive classified equipment, training guaranteed no mishandling of equipment that will in turn cost thousands of dollars to repair.
●Found better, and more innovative ways to perform different tasks in a shorter time period.
●Inventoried equipment at the beginning of every month, troubleshooted equipment weekly, annotated faults and technical failures on damage report form.
●Maintained BFT equipment on M1A2 Main battle tanks.
●Re Imaged HDDs and fully configured FBCB2 Systems on 16 M1A2 Abrahams Main Battle Tanks.
●Submitted dozens of updated SAARs and AUPs into ATCTS
●Provided IT Support to clients regarding microsoft 365.
●Updated certificates on Government common access card
●Performed equipment test using PRM-24
●Established High frequency Radio Transmitter communications between Camp Humphreys and Camp Casey. Successfully contacted Camp Casey using NVIS Antenna.
●Administered computer access accounts through ATCTS in order to keep users in compliance.
●Established connections to network printer.
● Updated group policy and software applications.
●Established network connection on laptop by creating trouble ticket notifying that the workstation was not in active directory.
Signal Support Systems operator and maintainer at 3ID 1ABCT 2BN7IN HHC S6, Fort Stewart
July 2021 — May 2022
●Operated and maintained Government issued laptops in an office environment.
●Provided help desk support.
●Re-imaged laptops and configured devices on domain according to Network Enterprise Center policy.
●Installed Group policies on government laptop
● Configured and enabled VPN features on different government issued laptops.
●Enabled VOIP on office phone.
●Established connections to network printers.
●Downloaded available fixes from software center on workstations with common issues.
● Performed personal identity card certificate updates for clients.
●Completed SAARs and AUPs and uploaded documents granting clients access to the network
●Created and tested CAT5 network cables.
●Submitted a variety of tickets on remedy.
●Experience with Active Client allowed me to troubleshoot clients issues.
●Performed Hard Drive destruction by using a degausser.
●Established High frequency Radio Transmitter Communications Between Camp Humphreys and Camp Casey. Successfully contacted Camp Casey Using NVIS Antenna.
●Replaced battery on laptop.
●Submitted tickets into Remedy.
●Submitted through emails, various Acceptable Use Policy forms.
Spanish Analytical Linguist at METLANG, Nashville
October 2022 — November 2023
●Analyzed and interpreted multiple "wiretaps".
●Listened to State and Federal Wiretaps and translated recordings from Spanish to English.
●Notified DEA Agents of important pertinent information regarding the distribution of a variety of Narcotics.
●Analyzed and copied information that would be used as evidence in a court of law.
●Informed DEA Agents of pertinent information that allowed the apprehension and arrest of 3 Targets,
Education
Cyber Center of Excellence, Fort Gordon
October 2018 — March 2019
Computer Information Systems, Austin Peay State University, Clarksville
August 2022 — Present
June 2021 — June 2021
References
June 2021 — June 2021
Courses
JBCP OPERATOR/ MAINTAINER ll, US ARMY
April 2019 — Present
Details
ad0tg6@r.postjobfree.com
Skills
Computer Skills
Ability to Multitask
Microsoft Excel
Ability to Work Under Pressure
Customer Service
Fast Learner
Adaptability
Ability to Work in a Team
Leadership Skills
Project Management Skills
Friendly and Outgoing Attitude
Excellent Communication Skills
Inventory Management
Excellent Customer Service Skills
Multitasking Skills
Highly responsible and reliable
Hobbies
Classical Guitar, Video games, Skateboarding
Languages
Spanish
English
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