DESMOND RHODES

** ************ ***** *******, *** York 14215

716-***-**** ad0sfo@r.postjobfree.com

SUMMARY

Customer Service professional with 15+ years of diverse experience in healthcare, hospitality and technology sectors. Adept at providing excellence in service via telephone and in person. Possess highly developed troubleshooting and problem resolution skills. PC proficient.

EXPERIENCE

Direct Support Assistant 2012 - 2017

New York State OPWDD, West Seneca, NY

Assist developmentally disabled group home residents, ranging 21 through geriatric in age, with Activities of Daily Living (ADL) such as personal grooming and feeding

Accompany to physician appointments off site; pass medications

Ensure individual is safe at all times, monitor daily activity and respond immediately to any unusual changes in health condition or behavior, sometimes restraining to protect their safety

Record and maintain detailed documentation in compliance with NYS OMRDD

Certified Nursing Assistant (CNA) 2008 — 2012

ECMC, Buffalo, NY

Kaleida Health — Waterfront Nursing Home

NurseFinders

Brothers of Mercy

Work in long term care, rehab ICU environments

Measure and record vitals and food /fluid intake and output

Provide ambulation, foot, catheter, perineal

Assist with change of position in bed, range of motion (upper/lower extremities) and feeding

Operate mechanical lifts and transfers; assist with ADL

Head Bartender / Bar Manager /Server 2000 — 2008

Stillwater

Delaware North / Cal Services

Provide first class customer service in fine dining and airport hospitality operations

Order supplies, audit inventory and control costs

Market new promotions; resolve customer complaints

Customer Service Representative / Dispute Resolution 2001 – 2003

Telespectrum, Buffalo, NY

Sell, upsell and service Sprint customers with their cellphone equipment and services

Resolve problems related to billing, technical support and service

EDUCATION

SUNY Educational Opportunity Center (EOC) Central Supply Sterilization Tech Certificate Program

Brothers of Mercy Certified Nursing Assistant Certificate Program

University at Buffalo 38 credit hours in Business Administration

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