Customer Support Service

Tracy M. Wong

*** ****** ******* ****** ********* GA 30813

Phone: 315-***-**** Email:ad0rp1@r.postjobfree.com

Objective:

To obtain a challenging permanent position with your company, in which I am able to offer my meticulous abilities, selfless service and diverse experience. Profile:

I am a highly enthusiastic and energetic person. I have over 20 years of experience working with children within various settings and have always enjoyed the interaction with children and families. II enjoy working with people and maintaining professional relationships. I have over 11 years of administrative office experience working in various business departments learning new things. I am proficient in Microsoft Office. .

Summary of Qualifications:

● 11 years of Extensive Experience providing customer support in various fields.

● 20 Years of various positions working with children in various settings and with various abilities.

● Very effective communication skills.(both written and spoken)

● Love people, and have a keen interest in their care and well-being.

● Excellent ability to work independently and handle pressure.

● Clear ability to keep sensitive information confidential.

● Professionally mature

● Superb organization skills, goal-oriented, multi-task very well, proactive, excellent at reporting, and tremendously persistent.

Education

SUNY Institute of Technology, Utica, NY: Bachelor’s degree in Sociology 2004

Experience:

INVO Health Care, Honolulu, Hawaii

Registered Behavior Therapist, August 2022-March 2023

● RBT performing ABA therapy for students with Autism.

● One on one behavioral modification techniques with client. Killeen ISD, Killeen TX Substitute Teacher, Oct 2019-March 2021

Facilitated with daily teaching duties in a classroom for students while teacher was absent.

Special Education Paraprofessional, Oct 2017-Oct 2019

● Worked one-on-one with special needs children in a school classroom with various disabilities.

● Utilized tools and techniques to facilitate behavior modification for children with various ranges of Autism

● Facilitated with daily one on one inclusion activities of children 4 to 5 years of age.

● Established professional relationships with students and families. Ysleta ISD, El Paso TX

Substitute Teacher, Aug 2015-May 2017

● Facilitated with daily teaching duties in a classroom for students while teacher was absent.

Implemented and facilitated lesson plans for classroom instruction during a long term assignment.

HGS, El Paso, TX Customer Service Professional, Aug 2014-Aug2015

● Answered incoming calls from clients applying for Short Term Disability & processed claims.

A Childs World, Grovetown, GA Pre-K Teacher Assistant, Jan 2011-Feb 2012

● Facilitated with daily teaching duties in a classroom of children 4 to 5 years of age.

● Implemented and facilitated weekly lesson plans for classroom instruction

● Established professional relationships with students and families.

● Facilitated bi-annual progress reports for students Kelly Services Inc, Evans, GA Production Clerk, Nov 2008-Jan 2011

● Created production tickets for weekly product output from production employees

● Organized and filed personnel files in Human Resource Department, did quality checks on product and created report for management in Quality Assurance Department

● Processed data and created weekly reports and administrated those reports to management.

● Administered monthly inventory data into computer program to generate a report Army Family Readiness Group, Evans Mills, NY

Volunteer, March 2006-Nov2008

● Helped families cope with all of the changes and challenges that are present during Army Deployments by calling spouses of deployed soldiers to give them information in regards to the deployment, organized family fun activities and facilitated fundraisers to raise money for the Army and our solders and there families. Children’s Service Center, Wilkes Barre, PA Therapeutic Support Staff, Oct 2005-March 2006

● Worked one-on-one with special needs children in a school classroom as well as at home environments.

● Successfully taught sign-language to a child with Cornelia De-Lang Syndrome

● Utilized tools and techniques to facilitate behavior modification for children with various ranges of Autism.

Par Technology, Utica, NY

Customer Support Staff, May 2004-Oct 2005

● Handled various customer support functions.

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