Case Manager El Paso
Resume:
Luz M. Robertson
**** ******* ***, ** ****, TX, *9915-3218
Cell: 915-***-****
e-mails: ad0qwu@r.postjobfree.com/ad0qwu@r.postjobfree.com
Professional Summary
Dedicated to the improvement of societies future leaders the students who are in any given district through my excellence as a substitute teacher for various school districts in the state of Texas which I demonstrate thought my multi-tasking, encouragement of students, and the ability to work as a unit with the staff and teachers of that district for which I have previously worked for. Committed to continued education which I will accomplish through getting a Doctorate degree (PhD) Educational Psychology from Walden University. **License eligible**
Areas of Expertise
-Self-directed - Time management
-Professional and mature - Strong problem solver
-Resourceful - Efficient
-Reliable - Dependable
Work Experience
Endeavors
ORR Reunification Case Manager
05/01/2023-Present
The Case Manager for Eagle Lake Children’s Center is responsible for assessing the needs of unaccompanied minor children in care, developing Individual Service Plans, screening for Human Trafficking concerns, facilitating the safe and timely release or discharge of children and youth, and documenting the provision of services in the child’s case file. The Case Manager will work primarily to help reunify unaccompanied minor children who are placed at the Eagle Lake Children’s Center by the Office of Refugee and Resettlement (ORR)
Continuity Global Solutions
ORR Reunification Case Manager/Clinical
06/2022 – 01/2023
• Maintain a case load in accordance with agency policies and procedures and licensing standards
• Conduct initial intake of UAC in order to gather sponsorship/family information
• Maintain weekly communication/interviews of family members or friends to help establish
relationship as required by ORR for a safe reunification.
• Engage and involve UAC and their sponsors in the casework process
• Provide weekly face to face sessions with UAC by providing case updates or family/friend
communication via phone
• Monitors child’s services, ensures all required services are delivered, sets initial appointments,
and communicates appointments with appropriate staff as well as sponsors and family in home
country
• Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy
and Procedures
• Coordinate referrals, service planning, and client documentation of services provided (case notes,
admission assessments, incident reports, progress notes, etc.)
BCFS (Baptist Child and Family Services)
ORR Case Manager PRS (Post Release Services)/Clinical
02/2022-05/2022
Assisting in the creation of the program management plan with TPG Leadership
Developing standard operating procedures for service delivery
Ensuring compliant and accurate reporting to local, state, and federal agencies, as required
Supervising a team of specialists, ensuring all work is on time, compliant, and meets TPG and ORR standards
Providing administrative support to TPG’s management team
Acting as Liaison to assigned ORR Project Officer
Loyal Source Government Services
ORR Case Manager
05/2021-01/2022
Maintain a case load in accordance with agency policies and procedures and licensing standards
Conduct initial intake of UAC in order to gather sponsorship/family information
Maintain weekly communication/interviews of family members or friends to help establish relationship as required by ORR for a safe reunification
Engage and involve UAC and their sponsors in the casework process
Provide weekly face to face sessions with UAC by providing case updates or family/friend communication via phone.
Monitors child’s services, ensures all required services are delivered, sets initial appointments, and communicates appointments with appropriate staff as well as sponsors and family in home country
Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures
Coordinate referrals, service planning, and client documentation of services provided (case notes, admission assessments, incident reports, progress notes, etc.)
OnProcess Technology
Spanish Certified Interperter0
Ashland, ME 01721
200 Homer Ave
10/2017-06/2021
●Perform/handle outbound or inbound customer communications via phone or email.
●Advise customers on behalf of OnProcess Technology’s clients
●Interact with customers via various methods of communication
●Follow the detailed instructions as outlined in Company documents
●Update Program Database accurately
●Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
●Identify and escalate data or program specific issues to appropriate level of management
●Meet or exceed OnProcess Technology’s key performance standards and quality objectives
●Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
●May be responsible for multiple programs and working cross-functionally through program
●Participate in the OnProcess Virtual Office program - a requirement for remote positions.
National Smart Healthcare Services
Case Manager/Clinical
El Paso, TX
2420 Fannin St
Houston, TX 77002
01/2013-09/2017
●Make sure the patient is at their PCP, psychiatrist, counseling, psychiatrist appointment
●Make sure patient is taking psychotic medications appropriately
●Take patient to appointment and after that take them to pick up their medications
●If necessary, take them to do some shopping (food, clothes, personal hygiene)
●Therapy sessions individual (Adults/Children)
●Performed ANSA (Adults) and (CANS) for Adolescents/Children
Education
Associate of Arts: Psychology 2003
El Paso Community College: El Paso, TX
Bachelors of Art: Psychology/Sociology with a minor in
Latin American & Border Studies, 2007
University of Texas at El Paso: El Paso, TX
Masters of Education: Instructional Specialist/MED, 2011
University of Texas at El Paso: El Paso, TX
Bachelors of Art: Human Services, 2020
Southern New Hampshire University, Manchester New Hampshire
PhD (Doctoral): Educational Psychology
Walden University, Minneapolis MN-In Progress
Clinical License Eligible in Texas
Certificate
CPI: 12/15/2021
CPR: 09/26/2021
RBT (40 HOUR TRAINING): 04/16/2022
Pending RBT Exam
Contact this candidate