Project Manager Management

Venu M Varadaraj

Venu M Varadaraj – PSM® I

Ph: 510-***-****

E-Mail: ad0qfi@r.postjobfree.com

LinkedIn: www.linkedin.com/in/vvenu

PROFESSIONAL – PROGRAM MANAGER / PROJECT MANAGER / DELIVERY MANAGER Offering 20+ years of experience in Banking, Insurance, E-Commerce, Health Care and Finance. Endowed with strong business and technical acumen and a superior record of delivering large-scale and critical programs within time and budget.

SKILLS SET PROFILE SUMMARY

Program Management

Project Management

Delivery Management

Product Management

Account Management

SCRUM Master

Team Management

GAP Analysis

Requirement Gathering

Software Development

Quality Control

Risk Management

Cost Reduction

Customer Servicing

Relationship Management

Contracts Management

Order Management

Accounts Receivables/Payables

General Ledger

Program / Project Manager with over 20 years of overall experience in Requirement Analysis, System Analysis, Business Analysis, Program/Delivery/Account/Project Management, Software Development, IT Services / Delivery

Forward-focused Program / Project Manager with insightful experience in Program/Project Management /Delivery activities inclusive of client relationships, project scoping, planning and estimation, management of risks, finalization of technical and functional specifications, resource planning and quality management for the product and solutions.

Building relationships with other departments of the clients for new business.

Actively working with the Business Team / Sales Team in the pre-sales activities like RFP/ Contract /Agreements / SOW preparations.

Successfully implemented projects using Agile Methodologies and Frameworks

(SCRUM) and Waterfall model, Prototype Model, etc. with teams working on off- shore projects and product enhancements and customizations.

Successful transformation of the project implementation from waterfall to Agile

(SCRUM/Kanban). Experience implementing large SCRUMs (24 members – different geographical locations)

Expertise in program/project management activities including budgeting, resource planning, cost management, risk management, change management and issue Analysis, project scheduling and delivery with various project phases; ensuring timely deliveries per functional requirements and quality standards specified.

Proficiency in leading technical teams in day-to-day Software project implementations and in managing multiple concurrent project deliveries.

Managed multiple projects, accounts and multiple Vendors.

Actively involved in the Stakeholder / Vendor Management process.

Exceptional professional work ethics, self-starter, multi-tasking and attention to detail at various project phases.

Managed different kind of projects (from requirement analysis to deliverables) in Web / Desktop / Mobile Applications development including Enterprise CMS like SharePoint/Drupal/WordPress etc.

Seasoned, versatile, techno-management professional with proven expertise in IT. Highly motivated process directed and results-oriented professional in managing project development with the industry standard.

Accomplished highly motivated, hands-on, success-driven management skills and abilities in evaluating various technical and business solutions and making recommendations to clients and advising clients on technical direction.

Veteran in building and managing large pool of developers, monitoring team performance and helping team members in executing the task assigned to bring continuous improvement in team performance and process management Venu M Varadaraj

Expertise in Software development, Database and data access technologies, Server and interface technologies, Operating systems, Development tools, User interface and reporting in on Prem and Cloud-based platforms

Managed data intensive applications involving Data Lakes, Data Warehouses, ETL (Extract, Transform and Load) for storing, extracting, processing and analyzing data for business analytics.

TECHNICAL PURVIEW:

Web Technologies: ASP, ASP.NET, PHP, Python, JavaScript, Shell Script Languages: C, HTML, XML, VB 6.0, SQL

RDBMS/ Database: MS SQL Server, Oracle, Postgre SQL, MySQL, Mongo DB Version Control:

PM Tools

GIT, Visual Source Safe

MS Project, ServiceNow, Confluence, JIRA, SharePoint, Smartsheet, Other Tools: Jenkins, AWS, DevOps, JIRA, Word, Excel, PowerPoint, Redmine WORK EXPERIENCE:

EMPLOYER/CLIENT START DATE END DATE ROLE/DESIGNATION Synechron, Inc. NY, USA July 15, 2019 Sep 22, 2023 Program Manager/Sr. Project Manager

(Director, Technology)

Etisbew Technology Group, Inc.,

Plano, TX, USA

Aug 28, 2018 July 14, 2019 Program Manager/Sr. Project Manager ETG Global Services Pvt. Ltd., India April 10, 2002 Aug 27, 2018 Software Developer/ Tech Lead/ Sr.

Project Manager/Program Manager

GROWTH PATH:

Since 2008 Program Manager/Project Manager/Delivery Manager 2006 - 2008 Team Lead / Project Lead

2004 - 2005 Senior Software Developer

2002 - 2003 Software Developer

CLIENTS:

Transamerica, USA, Wells Fargo, USA, Funimation, USA, Methodfuel, Inc., USA; DSS Research, USA; Emirates Bank, Dubai; COSPAS-SARSAT, Canada; RasGas, Qatar; FalconPack, Sharjah; KKR Prisma, USA, ISOPP, Canada, BigBarn, UK, Cuckoo Clothing, UK, Billabong, Marketing Alternatives, USA, CalDocs, USA, TUKLU Srl, Italy; TEAM SIZE HANDLED:

Ranging from 10 - 40 comprising of Architect, Business Analyst, Team/Project Leads, Application Developers, DBA, Test Engineers, UI Developers

KEY RESULT AREAS

AS PROGRAM MANAGER

Define the program controls, that is the processes, procedures, reporting, etc., to manage the program.

Manage the program budget and make sure deliverables are aligned across the projects in the program

Coordinate the projects and their interdependencies between the various projects and programs in the program

Manage and use resources across the various projects and programs in the program

Develop detailed plans, schedules, project estimates, resource plans, communication plans and status reports

Organize project meetings and oversee project tracking and analysis

Coordinate with other vendor teams to align the deliverable tasks to attain the program goal

Provide technical and analytical guidance to project teams

Relationship building with different clients/ stakeholders

Cross-selling of services to generate new business from existing clients. Venu M Varadaraj

Close coordination with the Sales team and the technical team to meet client expectations.

Supporting business development team in preparation of RFI, RFQ/RFP, Service Agreements and SOWs.

Responsible for the daily management through the life cycle of the program. AS A PROJECT MANAGER / DELIVERY MANAGER

Interacting with customers/ PMO to develop project plan including iterative sessions for finalizing the project scope, schedule and cost; leading a team for managing the project and formulating mitigation strategies; responsible for planning project kick-off; tracking the team performance and project progress; ensuring the proper maintenance of budget and schedule throughout the project.

Managing the end-to-end project life cycle from scoping, QA, UAT, release planning and fallback plans

Developing project baselines; monitoring and controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure its satisfactory execution.

Assessing client requirements and mapping them to business solutions; Heading the project planning, effort, design, scope, estimation, resource coordination and delivery

Implementing project plans within pre-set budgets, facilitating end-to-end management of multiple projects

Defining and establishing implementation processes in line with various methodologies; technical reviews without compromising on quality

Conducting design reviews, developing data models, and designing databases to satisfy client business objectives.

Guiding design, development and testing of the data components needed to support clients' reporting requirements and integrating these designs into the overall client data strategy.

Leading the project team; imparting continuous on job training to the workforce for accomplishing greater operational effectiveness/efficiency

Determine operational feasibility, integrating software components into a fully functional software system. AS A SCRUM MASTER

End-to-end facilitation to teams including estimation, budgeting, scheduling, scope, issues, risks, contingencies, billing, status reporting, and stakeholder communications – both internal and external

Spearheading multiple cross-functional agile teams conducting all agile ceremonies and leading scrum implementations across the organization, conducting SoS, etc.

Assisting the team in identifying obstacles and devising solutions, focusing on maximizing the team’s productivity

Mentoring and coaching scrum teams on story size estimation techniques, training product owners in the creation, maintenance and prioritization of Product Backlog

Creating burn-down charts, liaising with architecture, PO and engineering teams in distributed locations to drive planning, issue resolution, and development on technical topics.

Tracking and communicating team velocity and sprint/release progress to all affected teams and management

Providing valuable inputs /suggestions resulting in productive Retrospective meetings. EDUCATION

ACADEMIC:

Masters in Business Administration (IT & Mktg), Vinayaka Mission Research Foundation - 2005

Post Graduate Diploma in Computer Applications, Osmania University - 2004

Masters in Commerce (Accounting, Costing & Taxation), Osmania University - 1998 CERTIFICATIONS:

• Professional Scrum Master I from Scrum.org

PROJECTS

SYNECHRON (JULY 15, 2019 – SEP 22, 2023)

CLIENT: TRANSAMERICA, NJ

Role: Program Manager

Core Domain Services: The idea of Core Domain Services is to make access to the PARIS3 application (Record Keeping Information System) consistent via Core Domain APIs i.e. one source of access to the data. Currently, different applications are built on top of the PARIS3 data to access the data which makes it more cumbersome and results in low performance to data retrieval. The CDS ensures that the access to the Plan and Participant data is consistent based on the object model.

Environment: JAVA, Spring Boot, RESTful Web Services, AWS, Postgre SQL, Hazelcast, Angular JS, HTML, ServiceNow, JIRA, Confluence

Venu M Varadaraj

CLIENT: TRANSAMERICA, CO

Role: Program Manager

API Modernization: The initiative includes system enhancements of TransOne Universal file with monthly deliveries of key functionality to enable additional underwriting, regulatory/compliance needs, product enablement and efficiencies. The project will also enhance/improve the infrastructure with Electronic Data Interchange (EDI) and/or Application Programmable Interfaces (API) for data transfer between customers and Transamerica. By expanding enrollment capabilities, Transamerica will be able to handle more files, connect to more enrollment partners seamlessly increasing Sales Growth and allowing our internal teams to manage increased volumes with minimal impact to resources.

Environment: JAVA, C#, ASP.Net, Spring Boot, RESTful Web Services, Postgre SQL, Angular JS, HTML, ServiceNow, JIRA, Confluence

CLIENT: WELLS FARGO, NC

Role: Program Manager

Deposit and Credit Management Organization (DCBMO): DCBMO a virtual organization of Wells Fargo wanted to set up a Centralized Data Store (CDS) that builds accountability, drives consistency, strengthens oversight and enables supporting technology to design and build a target platform to Centralize Deposit and Credit bureau data furnishing through an enhanced technology infrastructure. The CDS should be built in a way that is secure, robust, provides high performance and integrity. Data from different Credit SORs (System of Records) like HELMS, FDR, MSP, SHAW etc., Deposit SORs like Hogan, ACH, FCP, etc. and Dispute SORs like e-Oscar, EWS, IRIS etc. are ingested into the Data Lake. Has the ability to ingest millions of records on a daily basis with detailed logs for all the failed data operations that give scope for data correction. Perform the ETL (Extract, Transform and Load) process and then push the data to the data warehouse for further reporting and analysis of the data. Ability to perform pre-furnishing checks for data quality. Enable Suppression rules for suppressing data before furnishing bad Credit data to CRA

(Credit Rating Agencies) for genuine reasons like Covid-19. Adheres to the Metro2 format guidelines for the submission of Credit Card data. Enables managing the Central Dispute Resolutions system and Integrates APIs with eOscar, TransUnion, Experian for furnishing and report ingestion to CDS (Data Lake) etc. Environment: Oracle ExaData, Ab Initio, ASP.NET, C#, MS SQL, PEGA tools, Angular JS, HTML, JIRA, Confluence CLIENT: WELLS FARGO, CA

Role: Delivery Manager

Wholesale Complaints Management Platform (WCP): The WCP management program was designed to improve the way in which the Wholesale addresses customer complaints; addresses specific regulatory and enterprise objectives, understands customer complaints which helps to better understand the customers and their pain points and finally help in increasing the quality of the service from the analytics available. WCP Provides:

• Creates common meta-data elements for a case management system.

• Create UI for Complaints Intake for some business user groups.

• Leverage IDV (International Data Visualization) and hourly emails for real-time recon.

• Enrich the data from various sources such as iHub/ORBT, HR, WCIS, BizTalk

• Acts as a tactical data lake and streaming partner for Data Lake.

• Enhanced Security using Channel Secure for authentication and user roles.

• Ease of maintenance with reusable technical modules.

• Standardization of partner connectivity.

Environment: PEGA, Java, Spring Boot, RESTful Web Services, Oracle, Angular JS, XML, HTML ETG, US (AUG 2018 – JULY 2019)

CLIENT: WELLS FARGO, CA

Wholesale Complaints Management (WCP): The WCP management program was designed to improve the way in which the Wholesale addresses customer complaints; addresses specific regulatory and enterprise objectives, understands customer complaints which helps to better understand the customers and their pain points and finally helps in increasing the quality of the service from the analytics available. Environment: PEGA, Java, Spring Boot, RESTful Web Services, Oracle, Angular JS, XML, HTML CLIENT: FUNIMATION, TX

Role: Program Manager

Venu M Varadaraj

FUNimation Entertainment Ltd. operates as an anime company in North America. The company manages rights for various brands, including broadcasting, licensing, production, Internet, and home video sales and distribution. It also allows customers to subscribe and stream anime simulcasts, English dubs, movies, episodes, and shows online and sells new releases and merchandise online.

Environment: Python, Magento, Django Framework, MySQL, C#, ASP.Net, MS SQL, IIS, Apache, Redis, Angular JS, HTML

ETG GLOBAL SERVICES PVT. LTD. (APR 2002 – AUG 2018) CLIENT: METHODFUEL, INC, NC

Role: Program Manager

FreshScreen®: FreshScreen® is a powerful B2B web application designed to publish online catalogs for businesses that helps the traders to view the upcoming new products into the market. It streamlines communications across sales representatives, retailers and suppliers. With Freshscreen®, corporates can dynamically update information as needed, such as adding new seasonal promotions or removing out of stock items, merchandising products, add to cart etc. Freshscreen® is a significant resource for distributors, helping them to be more effective at managing and promoting the new products. The platform has been built to accommodate any kind of business to setup their catalogs with ease and publish the products.

Environment: PHP SlimFramework, Python, MySQL, AWS Arora, AWS Lambda S3, iOS, Swift, Angular JS, HTML CSS WranglerTradersPass: Wrangler Trader's Pass is a powerful business-to-business (B2B) e-commerce application designed to streamline communications across sales representatives, retailers and suppliers. TradersPass helps Wrangler to dynamically update information as needed, such as adding new seasonal promotions or removing out-of- stock items. Wrangler Trader's Pass is a significant resource for distributors, helping them be more effective at managing and promoting Wrangler products. It also allows the retailers and suppliers to perform online transactions by making orders online.

Environment: CakePHP 5.0, MySQL, Oracle, iOS, Swift, Angular JS, XML, HTML CSS, AWS, S3 CLIENT: THEMUSICSITE.COM, UK

Role: Sr. Project Manager

The Music Site aims to provide the very best experience for music lovers to hear great new tracks from the freshest new talent. Browse for the music you want to hear by genre, by artist so you can find out what (or who) is hot near you! Listen to as much as you want. The Music Site profile My music store. Create your own profile on our exclusive music relevant social network, phrased by many as ‘Facebook for the musically inclined’. Upload pics and videos, lyrics, interact with friends, artists and other fans, choose to join fan groups and be recognized by your favorite artists. Chat, comment, add to favorites, likes, follow, share or simply gossip about what’s hot. Environment: Symfony 2.0, MySQL, PHP, Angular JS, XML, HTML CSS CLIENT: BILLABONG, US

Role: Project Manager

Billabong International Limited's core business is online marketing, distribution, wholesaling and retailing of apparel, accessories, eyewear, wetsuits and hard goods in the board sports sector under the Billabong, RVCA, Element, Von Zipper, Honolua Surf Company, Kustom, Palmers Surf, Xcel, Sector 9 and Tigerlilly brands. Each brand based on region has its own website where it sells the products. It has a separate E-commerce site for the USA, Canada, Europe, Australia and New Zealand. ETG was responsible for the maintenance of all their international sites and making enhancements to their online shopping portals. Environment: Cakephp2.4.x, MySQL 5.1, Solr, Redis, Nginx, JQuery, CSS, HTML, CDN, Ajax., JIRA CLIENT: DSS RESEARCH, US

Role: Project Manager

Patient Centered Medical Home (PCMH): The Patient-Centered Medical Home (PCMH) 2011 is an innovative program for improving primary care. Using a set of standards that describes clear and specific criteria, the program encourages practices to organize care around patients, work in teams and coordinate and track care over time. PCMH standards align closely with many specific elements of the federal program that reward clinicians for using health information technology to improve quality. PCMH is a model of primary care practice that facilitates partnerships between individual patients and their personal physicians and, when appropriate, the patient’s family. Care is facilitated by registries, clinical decision support, the exchange of health information and other means to ensure that patients get necessary care, when they need it and where they want it, in a culturally and linguistically appropriate manner.

Environment: C#, ASP.NET, SQL Server, Angular JS, HTML.

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