Customer Service Restaurant Management

Lee Hicks

*** *. ********* **. ***. *, Carson City, NV 89703

Tel: 775-***-**** Email: ad0poh@r.postjobfree.com

Goal

I have extensive experience in many aspects of business operations sales, and customer service, including business management, employee supervision, and customer relations, and desire to locate a position which will effectively make use of these skills, as well as my extensive computer experience, ability to work independently, and excellent organizational abilities. I build good rapport with my customers, and my learning curve in acquiring new information is a very short one. My approach to sales is a consulting one, as I endeavor to determine the genuine needs of the customer, and to match them as closely as possible with the products and services that are available. Regarding my personality traits in the workplace, in normal circumstances, my communication and organizational skills are excellent, my normal mode of operation. In situations that involve increased stress and/or expectation, my fallback trait is one of “get the job done successfully”. My desired salary range is $50,000 or above, which is needed to meet my current financial obligations.

My approach to problem-solving is from “The OZ Principles” - “See It, Own It, Solve It, Do It”.

Employment

Bonanza Produce: 1/2023 - 7/2023

Maintenance of existing Produce accounts, and building new customer accounts as well.

Cintas: 1/2022-1/2023

Eyewash Sales and Service

Maintenance of Eyewash Stations, installation of eyewash stations, first aid cabinets, AED units, Water Fountains

Nugget Casinos: 9/2020 - 1/2022

Property Manager

With Nugget Casinos, I occupied a managerial position, supervising personnel and shift operations, and managing the bar functions as well, inventorying and ordering product.

Tuff Shed: 5/2016 - 9/2020

Sales Design Consultant

At Tuff Shed I sold buildings, sheds, and garages, assisting customers in designing buildings suitable for their needs. This involved a good ability to handle personal interactions, a great deal of personal motivation and accountability, and operating ethically at all times. I’ve also been instrumental in a support role during transitions of General Manager and Admin positions. I’m also very accomplished in the use and navigation of the Salesforce program, as well.

Schwan’s Sales: 7/2010 to 11/2015

In my last position as Customer Service Manager, I have operated and developed several route systems, and have generally operated the route located in Tonopah, NV.

My sales levels were number one in the division, seventh in the region, and 82nd in the nation. I was responsible for all phases of route operations, customer service, cash accounting, and problem resolution.

Rel’s Foods - 8/2008 - 12/2009

At Rel’s Foods, I was a Route Salesperson, responsible for all phases of customer service, cash handling, product inventory, and customer relations. I left Rel’s when the company closed all operations.

Schwan’s Sales: 5/2006 - 8/2008

Route Manager, Sales Manager, Warehouse Manager, Customer Service Manager

During my employment with Schwan’sSales (I originally started with Schwan’s in 1998)I have occupied variouspositions, includingOJT/builder, Route Manager and Local General Manager(Sales Manager).

I am experienced in all phases ofcustomer service, route management and cleanup, depotmanagement and organization, computer technology, GPSlocation and mapping, strategy planning and execution,employee relations (including hiring, training andtermination) and many other phases of business management.

Other Employment Experience

I have a wide range of managerial and customer service experience, including 13 years in supervision of A&W Restaurants in Carson City, NV; building maintenance; and various sales positions.

As a custodian over the years, I was responsible for cleaning and floor care at the original Carson Tahoe Hospital on Mountain St. (long before the new one was built), at Ochre Court (an 1800’s mansion in Newport, RI that served as the administration building for Salve Regina College), at a high school, and at a big box store. I was also responsible for all cleaning and maintenance when managing at A&W Restaurants for 13 years, and at Schwan’s Sales for two years.

Education

I graduated from High School in 1978 at Douglas High,in Minden, NV., and have a Bachelor’s of BusinessAdministration Degree, with a major in Management, fromAlmeda University.

While at Schwan’s, a wide variety ofcourses have been completed, both online at Schwan’sUniversity and in person at training sessions, dealingwith interpersonal relations, employee management andmotivation, OZ Principles (taking personal accountability for success), Situational Leadership (effectively assessing the readiness levels of others, and applying the correct management style and/or approach for the best possible results), and other topics relating to sales and management.

I have extensive experience with Windows-based systems and software, ranging from DOS to Windows 10. I have experience with Word, Excel, Outlook, and a wide variety of other software tools and programs.

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