Fiel

ANGELA ROBINSON

**** **** **, ***********, ** 32301

CONTACT

ad0pkq@r.postjobfree.com

PROFILE

A self-starter and quick learner. Seeking for a challenging position in a company that allows growth and development as well as utilize my skills to achieve company objectives.

SKILLS

CUSTOMER SERVICE

DATA ENTRY SKILLS

MICROSOFT WORD, EXCEL, POWERPOINT

TECHNICAL SKILLS

INTERPERSONAL SKILLS

PROPERTY INSPECTION

COMMUNICATION SKILLS

EXPERIENCE

LiveOps/ Assurance IQ (Customer Service Rep)

11/2022-Present

Warm outbound call shopper who expressed interest in Insurance (Medicare, Auto, Home, Health and Life). Verify information, build connection, address concerns with rebuttals and build interest in speaking with a Licensed Agent.

ACD Direct (Virtual Call Center Agent) Business Owner

12/2021- 11/2022

Provide customer service, sales, data entry, chat, email support to major Fortune 500 companies. Take simple pledge drives calls for PBS, MPR, Wounded Warrior, St. Jude, ASPCA and various other non-profit organizations.

Alorica-at- Home (Customer Service Rep)

3/2021-12/2021

Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g., names, addresses, credit card numbers, etc.), answering questions, selling products, resolving issues, and providing customer service.

Mueller Reports (Property Inspector)

8/2018-10/2019

Scheduling survey appointments with policyholders, travel between various sites to complete surveys and uploading information via company mobile app or company site.

FDA Services, Inc. (Customer Service Rep)

4/2002-2/2018

Customize Insurance quotes to ensure potential clients becomes policyholders, maintain a professional demeanor while handling customer issues over the phone, email and participating in their retention oriented programs, optimize business growth and build client relationship by utilizing the agency manager(TAM/EPIC) in managing day to day business operations, perform all tasks necessary for processing and validating certificates of insurance while ensuring compliance to industry guidelines, provide customer service by processing New Business, Renewing, Updating, Cancelling, Rewriting, adding coverage and explaining current coverage.

EDUCATION

Western International University

2005-2007

Associate of Arts in Business

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