JANAY ANDERSON

Washington, D.C. ***** · 202-***-****

ad0oyi@r.postjobfree.com

Looking to contribute 17 years of customer service experience in an office environment where my customer service, written/oral communication, and problem-solving skills will prove valuable. EXPERIENCE

DECEMBER 2016 – JULY 2023

FULLFILLMENT ASSOCIATE/CUSTOMER SERVICE, BED BATH & BEYOND- WASHINGTON, DC

• Process customers orders & packaging orders for distribution.

• Use of Microsoft Office Products to maintain supply inventory.

• Cash payment exchange with customers.

• Answer customer questions & concerns to ensure customer satisfaction.

• Retrieve, organize, & ship purchases in a timely manner. FEBRUARY 2016 – DECEMBER 2016

RECEPTIONIST, CAPITAL WOMEN’S CARE- WASHINGTON, D.C.

• Greet & assist patients & visitors with questions & concerns.

• Answer telephone & fax medical records request.

• Use of Microsoft office products to maintain supply inventory.

• Help the office to remain in compliance of HIPAA & Joint Commission protocol.

• Use of EMR system to keep records.

JANUARY 2007 – AUGUST 2007

SALES ASSOCIATE, VUSI MCHUNU HOUSE OF FASHION- LARGO, MD

• Process customers’ orders.

• Generating sales, merchandising, & safeguarding company assets.

• Maintain clean work environment.

• Ensure that the register is counted accurately at the end of each shift. APRIL 2006 – NOVEMBER 2006

CASHIER/WAITRESS, PIZZA HUT- CAPITOL HEIGHTS, MD

• Greet & assist customers with purchases.

• Keep up with promotions & advertisements for customer satisfaction.

• Assist with sales & housekeeping when short staffed.

• Ensure the accuracy of the customer’s order before serving them. 2

EDUCATION

MAY 2006

H.S. DIPLOMA, FAIRMONT HEIGHTS HIGH SCHOOL- FAIRMONT HEIGHTS, MD SKILLS

• Microsoft Office Products

• Customer Service

• Oral Communication

• Written Communication

• Attention to Detail

• Problem Solving

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