Twinkle Dudeja

WZ-**** Rani Bagh

ad0oxs@r.postjobfree.com 971******* DoB: 20 October 1995

Professional Experience

Star Light Business Pvt Ltd 10/19 - 03/20

Customer Support Executive (Zomato Uk Process)

• Answer chats (50-60 chats)professionally to provide adequate support to customers for ongoing, cancelled orders and payment issues.

• Followup to ensure appropriate action were taken on customer's request

• Refer unresolved customer grievances or special request to specialized team for further investigation.

• Working for NPS, CSAT and other required KPIs.

Lenskart.com 06/21 - 12/21

Lead Generation Specialist

• Making outbound calls(150-175 calls in a day) to existing customer and new leads to pitch home eye checkups at home.

• Responsible for generating high quality leads to meet required quota.

• Maintaining friendly and professional customer interaction all the time

• Fulfilling all the quality parameters and KRAs to achieve higher

•

Teleperformance 01/22 - present

Senior Customer Support Specialist (DoorDash)

• Responding to customer inquiries in a timely manner in a chat blended process(80-90 chats

• per day)

• Addressing customer complaints in a professional manner by providing adequate resolution for ongoing,cancelled orders and payment and account disputes

• Empathising, advocating and taking actions were the main pillars of job role.

• Attending timely client calibrations and training for ensuring best customer support

• Worked as subject matter expert internally to lead the colleagues and providing adequate coaching and feedback under supervisor.

• Leading team when required.

•

Education

Delhi University 08/14 - 12/18

Graduation (Humanities) - 2

Key Skills

• Persuasive Speaking Skills, empathy and ability to say positive langua Interests

• Reading, listening music, creative skills

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