Customer Service High School

APFil Copetin

per Marlboro, Mp

scopelin** @ gmail.com

***-***-**¢

Compassi

Ssionate Customer Seryj

Customer Service Assistant with 20+ years of experience.

EDUCATION

Crossland High School

High School Diploma

EXPERIENCE

Huntleigh USA Corporation

Dulles International Airport, VA

Customer Service/Wheelchair Agent

March 2005 — August 2020

e Assists and transports passengers requiring wheelchair assistance to from assigned

gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.

« Safely lifts special needs passengers up/down stairs seats of aircraft and in/out of

wheelchairs.

e Assist with transporting mobility-impaired passengers Assist passengers with

completing documentation in order to be processed by US Customs

e Reads appropriate paperwork to identify the name, international flight information, date

and special service request details to ensure special needs passengers are taken to the

correct gate destination.

» Assists special needs passengers and unaccompanied minors in transporting and

claiming personal belongings and baggage

e Reads the airport monitors to determine arrival and departure information and arranges

who need special assistance.

gates for incoming passengers

e Greets passengers ina friendly and courteous manner.

Uses Tracking system and or Dispatchers to provide pickup and drop-off of special

needs passengers.

Contact this candidate