School District Information Technology
Resume:
Fairbanks, AK *****
ad0nuq@r.postjobfree.com
Edward J. Allen
Education
Techskills, Raleigh, NC, MCP, CompTIA’s A+, Network+ January 2009
Whatcom College, Bellingham, WA
Transfer AA degree (Comp. Science / Economics) Spring 2007
West Anchorage High school, Anchorage, AK, Graduate Spring 2001
Work Experience
Construction (building 3 story 3,000 sq. ft home); during the gap in my work history from March 2016-August 2019 I built a house for my family and I. I built the house from the ground up including but not limited to; the dirt work for the foundation using heavy equipment, dozer, backhoe, and loader. Buried septic tank, leach tank, and heating oil drum(500gal), etc. I poured a monolithic slab, Fox Block for the first floor, which included installing rebar and concrete tied to the slab. Framing from second floor to an A-frame roof and installed tin sheet panels, snow stops, and gutters. electric which entailed installing a yard pole, wiring the breaker box, running cables and installing outlets, recessed lighting, and up to 4 way switches. Installed Cat6 and coaxial cable to two locations in every room. All CAT6 and coaxial cables run to a central location using a splitter and router to provide service to all rooms. Plumbing from the well, to pressure tank, water softener, on demand water heater and hydronic heating combo broiler. Plumbing using a combination of copper manifolds and PEX pipe. All finish work; sheetrock, mudding/taping, texture, painting, trim. doors. Hard wood, laminate, and tile flooring. Installed outdoor vinyl siding panels, windows and window frames. Installed garage doors, including torsion springs and jack lift garage door openers.
Work History
Fairbanks Memorial Hospital January 2023- present
Temp III
Fairbanks Native Association August 2019-Jaunuary 2022
Information Technology Administrator: Responsible for maintaining the organizational IT network, servers, and security systems; Manage electronic equipment; Install network and computer systems; Maintain, repair and upgrade the operating system including hardware and software; Monitor the performance of existing computer systems and IT infrastructures; Investigate and analyze network issues.
Education Coordinator and JOM Tutor: Provide coordination of academic and vocational education for consumers in a residential treatment facility; Conduct educational assessments, developing and individual plan for each consumer; Provide individual assistance for consumers and conducts classroom sessions, coordinating educational program with the Fairbanks North Star Borough School District or Ravens Correspondence School; Ensure educational services provided to consumers are in accordance with ethical standards and are appropriate to identified educational needs.
Horizon Lines of Alaska – Matson November 2011 – March 2016
Customer Service: Answer phone calls and e-mails regarding conex containerized freight for Alaska, Hawaii, and the states. Process payments including Oracle data entry. Responsible for hazardous shipment declaration adherence to Title 49 CFR. Receive and release private and commercial owned vehicles. Train co-workers for the customer service desk.
Line-Haul Payroll: Processing trip ticks and bill of ladings for line-haul drivers. Keep updated accounting table for costs of rail & road services for line-haul in Alaska.
Accounts payable: Pay invoices for utilities and services. Office supply acquisition.
Floater: General office assistance. Some work station and copy/printer trouble shooting.
Ajilon – IDEA.LLC May 2010 – August 2011
Lv.1 – Lv.2 IT support & tech dispatch/Project manager
Glaxo Smith Kline project: Lv.1 IT support. Remote support for GSK sales reps (2-4 thousand reps). Support Laptops, Air cards, Printer/fax, proprietary software, and any other day to day user issues.
Camden County College project: Lv.1 IT. Assist students and faculty with access to email and on-line student applications.
OnDemand: Create work orders, Schedule techs for on-site support, and work with Tech and client to confirm services were completed to standard. Correspond with clients to go over service agreements, project status, satisfaction, etc.
Examples of projects:
Social Security administration: desktop, router, server upgrades.
Trapollo: Roll out of networked health care monitoring device. Maintenance dispatching and remote trouble shooting. Assisted in creating trouble shooting database and ticketing system.
Philips electronics: Install, de-installs, and maintenance for health care device.
Kellogg brand: Service printer, fax, and copier machines.
In total I worked on about 15 projects for the OnDemand desk.
UNC Department of Medicine, UNC, Chapel Hill, NC February – May 2010
Technical Support Intern
•Provide general desktop support, assist with hardware and software upgrades, and installations in Windows XP, Vista, Windows 7, and Mac OS' environments.
•Load software and image machines with Norton Ghost 8.2 and PING to deploy all departmental laptops and PCs.
•Sanitize Hard drives so that computers can be sent surplus.
•Helped end users in understanding the software they are working with.
Calyra LLC, Ventura, CA Fall 2007- June 2008
Business Specialist / Technical Support
•Discuss client needs/desires and current operations to determine the best suited company structure.
•Advise owner in the creation of Calyra LLC including name availability search, filing articles of organization; help create operating agreement, FEIN filing, and choose a Registered Agent Service.
•Informed business owner of obligations needed to maintain the full benefit of a LLC in regards to profit distribution, flow through taxation, and limited liability to protect personal assets. Market research and analysis. Business and marketing plan.
•Create and manage a secure LAN. Performed general helpdesk support such as installing, configuring, and troubleshooting of applications.
Freelance Computer Support 2004-2011
Home Computer/Network Consultant
•Provided general support to home users, software and hardware installation, user interface customization, and educate users on how applications can be utilized.
•Helped familiarize users with Microsoft Office, multiple email applications, scanning and editing pictures and documents.
•Install and manage home office networks, secure wireless networks, and configure peer-to-peer sharing and security.
•Virus, ad-ware, mal-ware, removal. Application trouble shooting. Customize OS GUI and other personal settings specific to end user’s desires.
Whatcom College, Bellingham, WA 2004-2007
Micro/Macro Economics Tutor
•Many of the students I tutored were foreign exchange students. Over coming some communication barriers was a very important first step.
•Worked with students to determine learning style, current knowledge, and goals.
•Tutored Micro and Macroeconomics, Accounting, and Business Calculus.
REFERENCES AVAILABLE UPON REQUEST
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