Nursing Services Customer Service

Sivanandamoorthy Kavitharsini

Mugamaalai North, Palai, Jaffna, Sri Lanka.

Mob No. : 077*******

E-mail : ad0las@r.postjobfree.com

PERSONAL DETAILS

Full name : Sivanandamoorthy

Kavitharsini

Date of Birth:30.01.1987

Passport No : N10658077

Gender : Female

Civil Status : Married

Nationality : Srilankan

SKILLS

Empathy

Active Listening

Problem Solving

Salesforce Knowledge

Multitasking

Conflict Resolution

BASIC KNOWLEDGE

First Aid

Pharmacy

Exercise Advisor

Tailoring & Needle Work

Hair Styles and Facials

ADDL. QUALIFICATION

Driving Licence (International)

B2320044 (Car & Bike)

IELTS overall 4.5

PROFILE

Dedicated Customer Service Advisor with 7 years of experience in providing exceptional customer support and fostering positive client relationships. Proficient in handling inquiries, resolving issues, and a maintaining customer satisfaction. Adapt at working in fast-paced environments, with strong communication and multitasking skills. Committed to enhancing customer experiences and contributing to business growth.

EMPLOYMENT HISTORY

• Nurse and Caretaker at Prime Medical Center

(Jan 2022 to July 2023)

- Administer medications, treatments, dressings plus other nursing services, according to physicians

instructions condition of patient

- Apply independent emergency measures to

counteract adverse developments notifies physician of patient condition

• Customer Service Advisor at Union Assurance

(Jan 2010 to February 2013) (Code No. NA6691)

- Consistently exceeded performance targets

by maintaining an average call handling time.

- Successfully resolved over 500 customer complaints resulting in 95% satisfaction rate and contributing to a 10% increase in customer retention.

EDUCATIONAL QUALIFICATION

• G.C.E. (O/L) EXAMINATION - 2002 (Index No. 24996572) Saivism A Maths S

Language & Literature B English W

Sc. & Tech. W Soc. St. S

Music W Geography W

Health & Phy. S Agriculture C

• G.C.E. (A/L) EXAMINATION - 04.2005 (Index No. 9400877) History S Hindu Culture C

I do hereby certify that the above information are true and correct to the best of my knowledge and belief.

Date : Signature :

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