Edwin F. Walker

**** ******* ****, #***

Bethesda, MD 20814

240-***-****

Email: ad0l89@r.postjobfree.com

Sales Manager/ Account Executive

June 2013- August 2023

JKO Electronics

Gaithersburg Maryland

Led a dynamic sales team, consistently achieving and surpassing monthly and quarterly sales targets.

Developed and implemented effective sales strategies to penetrate markets and expand customer base.

Conducted market research and competitor analysis to identify opportunities and tailor sales approaches accordingly.

Mentored and coached team members to enhance their skills, resulting in increased productivity and improved overall performance. Established and maintained strong relationships with key clients, ensuring customer satisfaction and long-term business partnerships. Bilingual Call Center Liaison

January 2010 –April 2012

Office of Patient Recruitment

NIH Clinical Center

Building 61, Bethesda, MD

• Main bilingual agent answering all Spanish calls from patients and family members calling from within the US and around the world.

• Reviewed and translated a variety of medical documents, including patients’ records sent into the Undiagnosed Disease Program.

• Answered calls from patients, family members and physicians.

• Matched and screened callers to appropriated research studies.

• Executed a referral in pdf and forwarded to the research teams who qualified.

• Helped increase healthy volunteer registrations, encouraging parents to register their children.

• Reviewed and assisted in entering referral instructions under the guidance of a nurse.

• Helped in implementing recruitment materials by mailing to different outlets.

• Helped set up excel for healthy volunteer studies on Search the Studies. Bilingual Loans Manager/Sales Negotiator:

April 2012 – December 2016

Legal Credit Service LLC

10605 Concord St

Kensington, MD 20895

• Initiated contact with prospective clients and arranged appointments to review and interpret all necessary financial documents.

• Ascertained that all required documents were accurate and complete to successfully increase the firm’s clientele.

• Analyzed the financial status and condition of each prospective client and created a specialized program to fit their particular needs.

• Provided quick responses to client inquiries, and developed a strong customer base to obtain repeat clients and loans for the company,

• Participated in outreach advertising for bilingual promotion hiring and sales events. EDUCATION

• 1999 to 2003: University of Maryland University College, College Park MD Major: Business Management

• 40HR Medical Interpreter Certification

COMPUTER PROFICIENCY

• Microsoft Word

• Microsoft Access

• Microsoft Excel

• Microsoft Outlook

• Word

OTHER SKILLS

• Translation Skills – Expert in Spanish to English translation and Interpretation

• Sales strategy development

• Team leadership and motivation

• Market analysis and research

• Customer relationship management

• Sales target achievement

• Negotiation skills

• Adaptability and flexibility

References:

Available upon request.

Contact this candidate