Credit Card Customer Service

CHERYL ROGERS

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PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. SKILLS

POS System Operations

POS Systems

Credit Card Applications

Retail Transactions Processing

Customer Assistance

Managing Cash Register

Inventory Control

Stocking and Replenishing

Team Leadership

Credit and Cash Transactions

Rewards Programs

Cleaning and Store Maintenance

Stockroom Management

Register Opening and Closing

Telephone Reception

Customer Service Best Practices

Flexible Hours

Building Customer Loyalty

Available Nights, Weekends and Holidays

Positive Customer Engagement

Exceeding Customer Expectations

Issue Refunds

Safety and Cleanliness Standards

WORK HISTORY

06/2022 - 11/2022

Store Associate

Speedway LLC - Middletown, OH

Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Answered questions about store policies and addressed customer concerns. Greeted customers, helped locate merchandise, and suggested suitable options. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. Balanced and organized cash register by handling cash, counting change, and storing coupons. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies. Increased sales and customer satisfaction through personalized servicing. Worked with loss prevention in monitoring shopper behavior. Middletown, OH 45044 513-***-**** ad0kti@r.postjobfree.com Maintained tidy and organized store to comply with cleanliness standards. Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Engaged in friendly conversation with customer to better uncover individual needs. Created inviting environment for customers by maintaining store organization and cleanliness. Monitored customers for signs of security concerns and escalated issues to management. Provided exceptional services and pleasant shopping experiences to retail customers. Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Managed efficient cash register operations.

Listened to customer needs and desires to identify and recommend optimal products. Stocked merchandise, clearly labeling items, and arranging according to size or color. Maintained up-to-date knowledge of store sales, payment policies and security standards. Prioritized helping customers over completing other routine tasks in store. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. 10/2021 - 06/2022

Crew Member

Wendy's - Middletown, OH

Stocked shelves to organize aisles in assigned department. Assisted other team members to achieve goals.

Addressed guest needs, questions, or concerns to create optimum experience onboard. Operated cash register to ring up final bill and process various forms of payment. Took orders, prepared meals, and collected payments. Prepared products following restaurant, health, and safety standards and procedures. Worked well with teammates and accepted coaching from management team. Worked front counter, drive-thru and other areas.

Provided excellent customer service by greeting customers and meeting quality expectations. Collaborated with team members to complete orders. Cleaned and maintained all areas of restaurant to promote clean image. Kept food preparation area, equipment, and utensils clean and sanitary. Accurately operated cash register to process customer payments. Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Kept drawer balanced by accurately processing cash, credit and debit payments. Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Backed up servers by setting up trays and completing some food deliveries. Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas. Replenished serving stations with fresh food and cleaned up spills. EDUCATION

06/1983

Ged : General Studies

Nogales High School - La Puente, CA

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