HAYDER

ALSHALOOSH

ad0kq1@r.postjobfree.com 909-***-****

Austin, TX 78731

PROFESSIONAL SUMMARY

Experienced Quality Leader with a year of leadership and communications expertise, driving rapid improvement in a BI team through continuous quality improvement strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance.Developed junior QAs in identifying root cause analysis and documenting in an error bucket for data reporting.Senior QA professional with a focus on risk and payment testing, demonstrating critical thinking abilities. Adept multitasker with a strong focus on team collaboration, executing successful software-testing practices. Proactively engages extensive coding expertise and excels in defect identification, documentation, and reporting. Advocates for customer needs and possesses expertise in test case and script writing. Dedicated Quality Auditor with 3 years of experience in manual and automated testing for large, growth-oriented roles to apply skills effectively. Highly skilled in both manual and automated application testing, A decisive problem solver at all stages of production. Organized, motivated, and eager to apply time management and organizational skills across various environments.

SKILLS

Leadership skills

Project estimation and bidding

QA tester and analyst develop

Quick Learner

Commitment to meet deadlines

Business process re-engineering

Contract management

Advanced problem solving

Construction management

Project planning and development

Details Oriented

Administrative and reporting analysis

Quality Analysis

Risk and payment Quality Analysis and

Auditing

WORK HISTORY

Quality Team Leader Accenture - Austin, TX 08/2022 - Current leadership skills: The ability to lead a team, set a vision, and inspire others to achieve quality goals is essential. Effective communication, delegation, and team-building are key leadership skills. .

Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected. Helped conduct internal and vendor quality audits to satisfy SOP requirements. Processed accepted materials and components into ERP system with timely data entry and logging of lots and serial numbers of tracked items. Reviewed line during processes and generated reporting documents for each stage. Handled scheduling, data tracking and other administrative functions for quality team. Created and processed discrepancy reports and helped resolve ongoing problems for line optimization.

Advised and led process improvement team with deliberation, leadership and strategic planning.

Applied coaching techniques and tools to support managers and team members in improving performance.

Quality Assurance and Quality control and implementing continuous quality control Communication Skills, Problem-Solving Skills and Risk Management Sr Quality Analysis Accenture 01/2022 - 06/2022

Updated software documentation and user guides to align with current features and comply with best-practice standards.

Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.

Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations. Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.

Designed and updated test cases to complete consistent manual tests. Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.

Monitored and facilitated bug resolutions to optimize software. Created and optimized automated testing tools for repetitive tasks. Worked with off-site teams to complete timely tests and facilitate smooth product releases.

Produced test scripts for new automated software testing rounds. Performing regular quality audits, based on established standards, to ensure quality service to customers is consistently met according to department service metrics. Facilitate calibration sessions with the client POC. Generate timely and accurate reports on a daily/weekly/monthly basis. Perform quality analysis while capable of identifying root causes and corresponding action items to improve and sustain performance. Facilitation of workflow meetings to ensure processes are aligned with the current business rules and performing quality coaching and feedback sessions. Communicate updates regarding process changes and updates to the team documents.

Mentoring and management

Jr Quality Analysis ACCENTURE Austin 08/2020 - 01/2022 Auditing all jobs according to client policy and improved product quality by implementing failure analysis & corrective actions Identified, investigated and resolved problem with create new Idea How to give the best support weekly by QA Here session, I created this idea to make alignment between auditors and reviewers to have CQI and to make good communications between our team

Reduced pre exciting errors rate by classifying the CE's and focus on them by implementing training Using CE huddle and Quizzes

Create continues quality improvement System to classify the agents to three levels

(A, B and C) based on the quality results per week By preparing coaching levels according to the kind of CE's. Facilitate the development and reporting of organizational metrics that lead to enhanced audit organization/System performance

Reporting of all CE's with QA team and make analysis report to help our team to make high quality

Recommend improvements in processes, people, System and structure, to reduce waste and continuously improve performance

Assist process owners in the development and deployment of processes for the purpose of encouraging process improvement initiatives. Costumer services new associate Accenture 08/2019 - 08/2020

(SME/DO),

Helping provide support over 50 customer support agents that provide help worldwide in a multi-Language setting for a global media client Assisted SME with daily tasks, identify issue and escalate it and Create quizzes to help agents to address it.

Train new agents and new team members of the support team by holding weekly training sessions

Received the ABOVE and BEYOND Accenture Award at our June, monthly, Town Working with team leads to address agent's underperformance by working with agents individually under a formal/informal performance plans by providing additional support and resources to reach a good standing status Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Subject matter expert in social media platform software costumer service Developed root cause analysis and recommended corrective actions Project Manager Faydh Alhayat Company Dhi 09/2009 - 09/2018 Negotiate price of electrical components ordered by the government for civil projects, including city-wide power grids Solar Energy and electrical transformers. Develop and enact safety and quality control plans between Turkish and Iraqi governments according to ministry specifications; arrange and supervise testing Supervise staff of 15 quality control engineers, contractors, and technicians; ensure that all work is done correctly and according to given timeframe Increased the company ROI by managing difficult projects, which required expedite delivery, by making analyses of risks and increase return on average by 10% each project

Train and mentor new employees

Engineering Consultant and Quality Assurance Engineers Union 06/2010 - 09/2011 Negotiate and enter into contracts with private companies and government agencies for commercial and municipal lighting projects

Provide specifications regarding equipment, installation, quality control, and materials Adhere to budgetary guidelines set forth by the client and ensure completion of project within predetermined period of time

1-Testing knowledge (functional, regression, etc.). 2-Test automation (tools and scripting).

3-Test planning and case creation.

4-Bug tracking and management.

5-Quality assurance standards and methodologies.

6-Knowledge of CI/CD and version control.

7-API and database testing.

8-Attention to detail and problem-solving.

9-Communication and collaboration.

10-Adaptability and customer focus.

Military Contractor Hadaf Alimar Company Dhi 03/2007 - 11/2009 Design and estimate the work costs of various projects for the US Army, including schools, water treatment plants, Electricity- power project and fire stations Efficiently coordinate the maintenance of five military bases throughout the province of Dhi Qar

Effectively communicate project standards and updates by coordinating between the Iraqi government, US Army, contractors, and suppliers Successfully served as Quality assurance engineer for the building of four schools and one Hospital

Reduce risks by reviewing permit processes to comply with regulations set forth by both Iraqi and American parties and facilitate the understanding of those regulations between the two

EDUCATION

Thi Qar Engineers Union - Iraq 04/2008

No Degree: Quality Assurance And Quality Control

University of Baghdad Baghdad - Baghdad 01/2001

Bachelor of Science: Chemical Engineering

project development

Continuous Quality improvement

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