Contract Management Customer Service

Marie Page

** ****** ***** **. ******, TX ***** 832-***-**** ad0jit@r.postjobfree.com

SUMMARY

Accomplished business professional with an experienced background in contract management, client/customer service and administrative assistance. Excellent problem-solving and decision-making skills to produce effective decisions, recommendations or suggestions while resolving conflicts or dealing with other tough situations. Strong analytics and verbal and written communication skills. The ability to maintain a high-degree of confidentiality and accuracy in all such matters. Highly organized and motivated, with a well-known ability to motivate, inspire and direct others in a supportive manner.

EXPERIENCE

DistributionNOW – Houston, TX: CONTRACT ADMINISTRATOR 2008 - 2015

Prepared, analyzed and reviewed various contracts in compliance with applicable laws to reduce costs, and increase profits. Reviewed, approved, managed and audited contracts and related incentives regarding customer pricing through NOV Wilson’s ERP System. Ensured compliance with state and federal laws as well as contractor licensing statutes, rules and regulations. Provided field support for price maintenance issues. Identified margin enhancement opportunities through an analytical review of existing contracts. Conferred with the branch, regional and area managers to define the direction for management and improvement of margin percentage. Managed and maximized margins through ongoing market strategy review while ensuring contractual compliancy with customer base.

CATALOGING SPECIALIST 2006 - 2008

Reviewed and imported pricing information into ERP System. Worked with material sourcing in order to maintain current content and prices in Wilson catalog. Communicated with contract services in order to ensure adherence to customer pricing agreements and to maintain profitable margins. Assisted with training new team members.

Certified Recovery Systems Inc. - Houston, TX: DEBT COLLECTOR ASSOCIATE 2005 - 2006

Collected on past due Payday Loans for clients United Cash and Fast Cash; While working in a structured fast paced call center environment. Offered Payday Loan debt solutions based on individual needs, with the goal of negotiating payments that are suitable to both customer and client.

Interfit Health – Houston, TX: SR. MEDICAL RECORDS CLERK 2002 - 2004

Performed clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents and scheduling patients. Revised, edited and proofread numerous documents. Organized medical records. Provided a strong proactive customer service approach.

Chase Bank – Houston, TX: TRAINING SPECIALIST 1999 - 2002

Evaluated customer needs and recommended bank products and services. Responded to and resolved routine to moderately complex customer deposit and loan inquires or transaction request via bound telephone calls. Recognized referral opportunities and cross sell complex retail products.

Walgreens – Houston, TX: PHARMACY TECHNICIAN 1998 - 1999

Assisted Pharmacists in filling prescriptions. Used Intercom Plus computer system to process prescriptions and delivered quality patient care and excellent customer service when handling phone inquiries and entering patients purchases on pharmacy cash register. Processed Inventory; assisted Pharmacists with outbound calls to Dr’s office for patients that needed authorizations prior to refilling medications.

SOFTWARE SKILLS

Microsoft Outlook, Access, Excel and Word SAP

EDUCATION

JESSE H. JONES SENIOR HIGH SCHOOL: High School Diploma, Graduate

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