Technical Staff Service Management

Jeffrey Skaife

**** ******* ***** • Jefferson, WI 53549 • cell phone 920-***-**** • ad0j4v@r.postjobfree.com Automotive Service & Parts Manager / Director

SUMMARY OF QUALIFICATIONS

• 20+ years automotive dealership service management experience building on 15+ years as an automotive technician. Skills include:

Management CSI Training

Financials Quality Control Technical Support

Warranty and Policy Team Building Regulatory Compliance RELEVANT ACCOMPLISHMENTS

HAVILL CHRYSLER DODGE JEEP DEALERSHIP

MANAGEMENT

• Built repeat business and customer loyalty by:

− Ensuring highest quality repair status.

− Educating and problem-solving with customers on technical issues and vehicle operations.

• Improved customer satisfaction by:

− Implemented standardized written procedures.

• Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufacturers. TEAM-BUILDING

• Promoted an above-average level of expertise among technical staff.

− Maintained a standard of up-to-date O.E. M. training for all technicians.

− Identified and corrected deficiencies in procedures and products.

• Cultivated and extraordinary level of technician loyalty, achieving a 10+ year tenure among 75% of employees over a 20-year period.

• Fostered teamwork that motivated employees to achieve their highest potential. TECHNICAL

• Strong background in warranty administration.

• ASE certified automotive technician.

• Participant in numerous National Automobile Dealers Association seminars and events.

• Chrysler 20 Group participation.

• Extensive “Customer One” Dealership Operations training through Chrysler Corporation.

• Achieved the Chrysler 5 Star Award for Excellence for 20+ years.

• Achieved and maintained one of the highest Customer Satisfaction indexes in the Milwaukee Zone.

• Achieved the honor of becoming a Chrysler Elite Dealership Jeffrey Skaife

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WORK HISTORY

1990-2019 HAVILL CHRYSLER, DODGE, JEEP, Jefferson, WI Service and Parts Director

1982-1990 DON JACOBS BUICK-SUBARU, Waukesha, WI

Customer Service Advisor

Automotive Technician

EDUCATION & TRAINING

Service Manager Certification, Chrysler

Advanced Customer Satisfaction, Chrysler

Advanced Warranty and Policy, Chrysler

Jeff Collins Pro Talk

Dale Carnegie Course

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