Customer Service Software Implementation
Resume:
Donna McCullough
Career Center Manager
Saint Simons Island, GA 31522
ad0j2u@r.postjobfree.com
A business professional leader with over 27 years of management, human resource, organization skills and outstanding customer service skills seeking to be an ambassador for a company with a rewarding career. Strong skills in creating customer satisfaction, promoting services and enhancing safety responsibilities.
Authorized to work in the US for any employer
Work Experience
Career Center Manager
Georgia Department of Labor - Jesup, GA
January 1983 to January 2008
Plan, organize, review and analyze programs to ensure Career Center goals are met based on local conditions and available resources
* Manage, supervise and monitor assigned staff and activities
* Assume leadership role in local workforce development partnerships. Handle Marketing & all PR work.
* Develop administrative duties such as approve time distribution, reports, travel reimbursements, facility and equipment maintenance, annual budgets and monitoring, personnel request and conduct interviews and performance reviews with corrective action plans.
* Professional development responsibilities by acquiring at least one unit of management/leadership and continuing education trainings every year.
* Computer skills in Microsoft Word, Power Point development and presentation, Excel Spreadsheets and company software implementation.
Pre-Trial Court Solicitor/Interviewer
Georgia Department of Labor - Hinesville, GA
June 1981 to January 1983
Interview violators referred by State Court Solicitors and State Court Judges
* Release violators from jail using first offender "release on their own recognizance"
* Enroll participant in Pre-Trial program
* Provide participant with weekly counseling based on violation
* After completion of 13 weeks counseling attend court to advise judge of behavior and participation
* Present cases to judge in State Court with participant present
* Conduct background checks through NCIS and GCIS
Employment Interviewer
Georgia Department of Labor - Brunswick, GA
March 1980 to June 1981
Interview applicants for employment
* Match applicant with job order description
* Make visits to employers to obtain job orders
* Conduct on site visits to check on applicants
* Market and obtain jobs for summer students
* Conduct workshops for summer job applicants
* Develop and maintain business relations with employers
* Develop workshop and present information to students on job retention
* Provide follow-up with students through their summer employment responsibilities 600 Butler Ave #3•St.Simons Island, GA 31522•912-***-****•ad0j2u@r.postjobfree.com Data Entry Clerk
Georgia Department of Labor - Brunswick, GA
January 1980 to March 1980
Key in data for unemployment insurance applications
* Document and enter payments to unemployment recipients
* Enter job search information in data base
* Staffing and recruiting professionals
* Interviewing expertise
* Performance management strategies
* Employment law knowledge State/Federal/FMLA/ADA
* Grant writing for local/state funding
* Grant reading and awarding
* Manager coaching and training
* Employee handbook development
* People-Oriented specialized in Customer Service
* Organized, Innovative, exceptional interpersonal skills
* Hiring, job retention, training and development, employee relations skills
* Conduct workshops
* Compensation/payroll, maintain personnel records
* New hire orientation
Education
Photography
North Georgia Technical College - Clarkesville, GA January 1975
Certificate in Computer Programming
Coastal College of Brunswick - Brunswick, GA
September 1973
Skills
HR, Employee Relations, Human Resources, Recruiting, compensation, HRIS, recruitment, benefits Certifications/Licenses
Driver's License
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