Office Manager Customer Service

Rebecca King

Office Manager with Shipping & Warranty Experience

903-***-**** ad0iqz@r.postjobfree.com Mineola, TX 75773 CAREER OBJECTIVE

Proven ability to work in fast-paced, high-pressure environments and to ensure accuracy of all shipments. The ability to use a variety of shipping software. Excellent organizational and problem-solving skills, with a commitment to exceeding customer expectations. Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Accounts Payable and Accounts Receivable Customer Care Complex Problem-Solving Warranty Requirements Shipping Procedures Records Maintenance Microsoft Office EXPERIENCE

SHIPPING & WARRANTY MANAGER, Lindale, TX

Sustainable Coils, LLC, July 2018-Present

• Maintained accurate records of all shipped items.

• Resolved customer inquiries promptly regarding product availability, pricing or delivery status updates.

• Coordinated pick-up times with carriers, customers and vendors.

• Examined outgoing shipments to verify details such as quantities, routing instructions, address accuracy.

• Ensured orders were shipped in time to arrive by customers' requested delivery date.

• Identified cost effective shipping methods and negotiated rates with carriers;.

• Developed strong working relationships with customers, vendors and carriers;.

• Worked with customers to document and track carrier issues.

• Completed shipping orders, printing BOLs, invoices, and other shipping documents as necessary.

• Processed returns efficiently and accurately.

• Saved Company 30% in shipping & warranties.

• Communicated with vendor representatives to resolve damaged shipments.

• Checked for weights and dimensions of shipments for accuracy.

• Reviewed warranty contracts to determine products covered and excluded from warranty.

• Developed comprehensive warranty policies and procedures to ensure customer satisfaction and reduce costs.

• Analyzed data from customer feedback surveys to identify areas of improvement within the warranty process. OFFICE MANAGER, Mineola, TX

E-Frame Building Materials & Supplies, LLC, October 2012-May 2018

• Resolved customer inquiries and complaints with timeliness and professionalism.

• Implemented office procedures, creating streamlined processes.

• Responded to customer inquiries via phone or email in a professional manner.

• Prepared purchase orders and routed to project manager for approval.

• Utilized excellent organizational skills to prioritize tasks effectively.

• Increased sales by 26%

CUSTOMER SERVICE REPRESENTATIVE, Big Sandy, TX

Strategic Fullfillment Group, February 2011-August 2012

• Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Resolved customer complaints promptly and efficiently.

• Logged details of customer service calls in computer system following correct protocols.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Updated and maintained database with accurate customer information and timely data entry. EDUCATION

DIPLOMA IN EXECUTIVE SECRETARY, Lubbock, TX

American Commercial College, July 1990

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