KD KIARA DURHAM

La Marque, Texas ***** 682-***-****

ad0inu@r.postjobfree.com

PROFESSIONAL

SUMMARY

Kiara Durham professional with 5 years of work experience and a proven knowledge of contract compliance, customer needs assessment and key account management. Aiming to leverage my abilities to successfully fill the customer service role at your company. Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company.

SKILLS Cleaning

Customer Assistance

Written communication skills

Phone

Technician

Safety

Read

Medical terminology

Leadership

Fast

CPR

Cooking

Patient care technician

Customer Service

Time Management

WORK HISTORY STOCKER AND MERCHANDISER 07/2022 to 11/2022 Sam's Club

Responded to telephone inquiries and complaints following standard operating procedures

Updated and maintained database with accurate customer information and timely data entry

Complied with corporate and regulatory policies regarding information confidentiality and privacy

Navigated multiple computer systems and applications and utilized search tools to find information

Conferred with customers by telephone or in-person to provide product or service information

Collaborated with department leads and senior management to coordinate operations and drive improvements

Resolved escalated complaints and answered questions regarding policies and procedures.

CUSTOMER SERVICE REPRESENTATIVE 01/2022 to 06/2022 Sykes/ Sitel

Children.Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention Maintain sanitation, health, and safety standards in work areas.Clean food preparation areas, cooking surfaces, and utensils.Verify that prepared food meets requirements for quality and quantity.Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.Operate large- volume cooking equipment such as grills, deep-fat fryers, or griddles.Take food and drink orders and receive payment from customers.Clean, stock, and restock workstations and display cases.Serve orders to customers at windows, counters, or tables. CASHIER 04/2021 to 06/2021

Shu

Informed supervisor of needed backorders and scanning issues. Replenished perishable items and marked out expired items upon removing from shelves

Reviewed carton labels and work orders to decipher daily tasks. Supported merchandising efforts by spot-checking and facing shelves in assigned departments

Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards

Adhered to safety requirements and wore proper PPE while using warehouse equipment

Merchandised aisles with promotional signage and manufacturer coupons Sorted pallets and containers and transported items to sales floor for stocking.

CAREGIVER 03/2021 to 07/2021

Comfort Keepers

Assisted with purchases, locating items and signing up for rewards programs.Helped customers find specific products, answered questions and offered product advice.Operated cash register, collected payments and provided accurate change.Scanned customer purchases, supporting transactions to streamline sales process.Assisted customers with account updates, new service additions and promotional offers.Inspected items for damage and obtained replacements for customers.Monitored sales events, added new merchandise and rang up purchases.Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.Increased sales [Number]% by suggesting specific purchases to customers.Wrapped items and bagged purchases properly to prevent merchandise breakage.Worked closely with front-end staff to assist customers and maintain satisfaction levels.Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.Promoted specific item options to drive sales and achieve add-on purchases.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.Resolved issues with cash registers, card scanners and printers.Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.Processed [Number] transactions per

Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals

Day with exceptional accuracy.Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.Trained new team members in cash register operation, stock procedures and customer service.Received payments for [Product or Service] and issued receipts.Properly verified customer identification for alcohol or tobacco purchases.Learned roles of other departments to provide coverage and keep store operational.Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.Welcomed customers, offering assistance to help find necessary store items.Processed all sales transactions accurately and promptly to prevent long customer wait times. PICKER 01/2021 to 04/2021

Amazon

Monitored vital signs and medication use, documenting variances and concerning responses.Helped clients with personal needs from exercise to bathing and personal grooming.Assisted with meal planning to meet nutritional plans.Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.Facilitated best care by developing strong and trusting rapport with patient.Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.Maintained clean and well-organized environment to promote client happiness and safety.Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.Worked with supervisory medical staff to review cases and improve care.Improved patient outlook and daily living through compassionate care.Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.Assisted patients with daily personal hygiene such as bathing, dressing and grooming.Coordinated with doctors and registered nurses to develop care plans for patients.Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.Administered necessary medications as directed by care plan.Transported patients to and from medical, dental and personal care appointments.Engaged client in physical and mental activities to sustain quality of life.Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.Fostered relationship with client, providing companionship and counseling.Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.Documented information in patient charts and communicated status updates to interdisciplinary care

CHECKOUT HOST 11/2020 to 02/2021

Walmart

Team.Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.Fostered independence in disabled individuals while closely monitoring safety at all times.Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.Delivered high-quality, geriatric care to private client Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.Picked products from designated locations using various tools and transferred to appropriate areas for further processing.Used [Type], [Type] and [Type] equipment to transport boxes, pallets and crates through warehouse.Reported [Type] and [Type] issues to manager for immediate remediation.Labeled boxes and placed in outbound collection areas.Labeled pallets with proper information for storage in correct locations within warehouse.Operated

[Description] tracking system to view open orders and review directions to storage locations.Selected items from bins, scanned tags with tracker and loaded onto cart.Confirmed items picked for orders by keying codes into

[Software] system.Transported approximately [Number] packages each

[Timeframe] to loading docks using conveyors and [Type] equipment.Picked up heavy objects using proper lifting techniques to avoid personal injuries.Selected products and items from shelves and pallets for customer orders.Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using [Type] scanners.Assisted [Job title]s with [Task] during peak periods to meet quotas.Limited damage to products and orders by using care when choosing items.Packed fragile items with bubble wrap to prevent breakage during shipping.Reviewed orders for specialty codes to determine item locations in warehouse.Fulfilled orders quickly to accomplish challenging daily objectives.Operated forklift and [Type] equipment carefully to minimize accidents and damage.Weighed and measured products and materials to check compliance with specifications and regulations. CASHIER 06/2020 to 10/2020

Family Dollar

Offered friendly greetings and assistance to incoming customers.Watched entering and leaving guests for suspicious behavior.Looked in carts and bags to check merchandise against receipts.Maintained safe and professional entry areas for positive, appeal to every customer.Provided assistance to front-line cashiers during busy time periods.Resolved issues with cash registers, card scanners and printers.Distributed new merchandise efficiently to different departments.Helped customers find specific products, answered questions and offered product advice.Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.Increased sales

[Number]% by suggesting specific purchases to customers.Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.Operated cash register, collected payments and provided accurate change.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Managed [Type] product returns professionally and quickly to maintain customer satisfaction.Applied conversational

[Language] abilities to connect with [Type] individuals and better serve individual needs.Received product orders, unloaded merchandise and arranged store stock into appealing displays.Collected merchandise from store and searched back-end locations for customer purchases.Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.Promoted specific item options to drive sales and achieve add-on purchases.Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.Restocked [Location] with silverware, straws, napkins and condiments.Assisted customers to find appropriate products, answered product questions and provided product solutions.

USHER 09/2019 to 11/2019

ESP FOOTBALL

Assisted with purchases, locating items and signing up for rewards programs.Helped customers find specific products, answered questions and offered product advice.Operated cash register, collected payments and provided accurate change.Scanned customer purchases, supporting transactions to streamline sales process.Assisted customers with account updates, new service additions and promotional offers.Inspected items for damage and obtained replacements for customers.Monitored sales events, added new merchandise and rang up purchases.Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.Increased sales [Number]% by suggesting specific purchases to customers.Wrapped items and bagged purchases properly to prevent merchandise breakage.Worked closely with front-end staff to assist customers and maintain satisfaction levels.Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.Promoted specific item options to drive sales and achieve add-on purchases.Wiped down counters and conveyor belt to

Event

CARE TAKER 05/2019 to 08/2019

ALL THINGS GOOD DAYCARE

Remove debris and maintain cleanliness.Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.Resolved issues with cash registers, card scanners and printers.Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.Processed [Number] transactions per day with exceptional accuracy.Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.Processed all sales transactions accurately and promptly to prevent long customer wait times.Welcomed customers, offering assistance to help find necessary store items.Received payments for [Product or

Service] and issued receipts.Properly verified customer identification for alcohol or tobacco purchases.Learned roles of other departments to provide coverage and keep store operational.Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.Trained new team members in cash register operation, stock procedures and customer service

Assist patrons in finding seats, lighting the way with flashlights, if necessary.Count and record number of tickets collected.Give door checks to patrons who are temporarily leaving establishments.Examine tickets or passes to verify authenticity, using criteria such as color or date issued.Greet patrons attending entertainment events.Guide patrons to exits or provide other instructions or assistance in case of emergency. CREW MEMBER 07/2018 to 11/2018

ARBY'S

Dress children and change diapers.Maintain a safe play environment.Observe and monitor children's play activities.Communicate with children's parents or guardians about daily activities, behaviors, and related issues.Sanitize toys and play equipment.Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.Assist in preparing food and serving meals and refreshments to children.Create developmentally appropriate lesson plans.Read to children and teach them simple painting, drawing, handicrafts, and songs.Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.Regulate children's rest periods.Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.Organize and store toys and materials to ensure order in activity areas.Organize and participate in recreational activities and outings, such as games and field trips.Provide care for mentally disturbed, delinquent, or handicapped AMAZON DELIVERY DRIVER 03/2023 to CURRENT

Teacum Logistics

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Contacted customers prior to delivery to confirm and coordinate delivery times.

Loaded truck and properly secured items to prevent damage for deliveries. Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules. AMAZON FLEX 12/2022 to CURRENT

Amazon Flex

Loaded truck and properly secured items to prevent damage for deliveries. Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.

Reviewed routes and expected delivery time frames to determine order of deliveries.

Collected $Amount in payments for completed deliveries and services daily.

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Fostered positive working relationships with regular customers. DASHER 06/2021 to CURRENT

DoorDash

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Kept delivery vehicle clean and neat to maintain company's professional reputation.

Served customers promptly by smoothly collecting and delivering high volume of orders.

Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

Verified orders prior to completing deliveries to avoid customer complaints. Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Handled customer concerns and issues effectively by Action. EDUCATION Bachelor Of Science (B.S Nursing Candidate College of the mainland, Texas city, Texas

Bachelor Of Science Pre-Medicine

Huston-Tillotson University, Austin, TX

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