Kristi Watson

Knoxville, TN *****

ad0hsj@r.postjobfree.com

+1-865-***-****

Work Experience

Customer Care Agent

IGT Solutions - United States

September 2021 to January 2023

I take calls for roadside assistance, dispatch the calls, and take follow up calls. I have had the opportunity to be a USAA agent, which they hand pick. I have great interpersonal skills. Server

IHOP - Knoxville, TN

January 2019 to May 2021

I waited on customers and met their needs. Gave friendly service. Cashed customers out. Server

Iron Skillet - Knoxville, TN

May 2014 to February 2016

I served customers, took orders, brought food, and cashed them out. I waited on customers every need with a friendly attitude.

Server

Perkins Restaurants & Bakery - Knoxville, TN

March 2009 to February 2014

I took customer orders, brought food, and cashed customers out. I cleaned section, and managed the night shift.

Education

GED

Bearden High School - Knoxville, TN

August 2002 to May 2006

Skills

• Customer service

• Restaurant experience

• Serving

• Cash handling

• Food service

• Upselling

• Host/hostess experience

• POS

• Hospitality

• Technical Support

• Cleaning Experience

• Retail Sales

• Communication Skills

• Guest Services

• Cashiering

• Telemarketing

• Food Safety

• Salesforce

• Sales

• English

• Computer Operation

• Microsoft Powerpoint

• Computer skills

• Typing

• Call Center

• Customer Care

• Customer Support

• Inside Sales

• Microsoft Office

• Account Management

• Microsoft Outlook

• CRM Software

• Microsoft Excel

• Microsoft Word

• Dispatching

Assessments

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Highly Proficient

November 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Data entry: Attention to detail — Proficient

August 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Work style: Reliability — Expert

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Upselling

• Host/hostess experience

• POS

• Hospitality

• Technical Support

• Cleaning Experience

• Retail Sales

• Communication Skills

• Guest Services

• Cashiering

• Telemarketing

• Food Safety

• Salesforce

• Sales

• English

• Computer Operation

• Microsoft Powerpoint

• Computer skills

• Typing

• Call Center

• Customer Care

• Customer Support

• Inside Sales

• Microsoft Office

• Account Management

• Microsoft Outlook

• CRM Software

• Microsoft Excel

• Microsoft Word

• Dispatching

Assessments

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Highly Proficient

November 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Data entry: Attention to detail — Proficient

August 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Work style: Reliability — Expert

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate