Front Desk Customer Service

Amy Dean

Waynesville, GA *****

ad0h35@r.postjobfree.com

+1-912-***-****

Front Desk Specialist with 15 years of experience. (Medical, Income Tax, food industry, and Pest Control) The first point of contact for customers, clients, or patients. Positive, courtesy, and caring even in demanding situations. Whether on the phone or in the office each arising need is handled with kindness and speed.

Seeking a full time remote position and access to new opportunities in my career field. Work Experience

FRONT DESK @ Mohs Surgery and Skin Cancer Center

DiPreta Dermatology - Brunswick, GA

January 2021 to Present

· Received Hundreds of calls each day, scheduling for 3 Clinic locations, on five Providers schedule

· Input data entry on EMN system.

· Skilled in EMN (NexTech)

· Prepping 2 days in advance with reminder calls and insurance eligibility, including precertification for surgeries and procedures

· Sending and receiving referrals (efficient and timely)

· Updating and entering cancer policies

· Trained @ Check-In, Checkout, and Third Position

· Distributing pathology reports ( to 3 locations)

· Collected Copays, and informed 55+ patients of their financial obligations

· Explaining in detail the deductible and coinsurance for individual insurance

· Personalizing patients visit to calm them before surgery

· Billing out to self pay patients

· End of pay batch /deposit

· Communication with speciality pharmacies

· Faxed Rx Refill Request

· Scanned into accounts (medical records, pathology reports, Rx request, referrals, and release of medical record

Customer Service Assistant

H and R Block - Brunswick, GA

January 2005 to Present

· Greeted clients, answered questions, resolving issues, and scheduling appointments for 5+ tax preparers

· Excellent Customer Service

· Multiple Tasks

·

· Answered and quickly complied all calls with professional phone etiquette

· Ordered and distributed office supplies

· Managed office supplies, vendors, organization and upkeep. Organized payment and record receipts for tax preparers

· Directed guests, routed deliveries, and courier services

· Distributed employee notices and mail around the office.

· Applied HRB/IRS/GDTR DNC numbers (each E-Filed tax return has a state and federal ID number (DCN) given when an individual return is accepted. Those numbers have to be written correctly without error.

· Maintained a clean reception area, including lounge and associated areas. Assistant Manager

Gold House Restaurant - Nahunta, GA

January 1998 to Present

· Overseen all cooking supplies

· Ordered weekly deliveries for day and night shift

· Time Management

· Professional Phone Etiquette

· Greeting Tables

· Excellent Communication Skills

· Multiple Tasks

· Excellent Customer Service

· Dedicated Team Player

· Strong Problem Solver

· Making sure that each cooked to order meal was delicious and beautiful. Office Assistant

A-1 Exterminators - Brunswick, GA

January 2003 to December 2005

· Managed office supplies, vendors, organization and upkeep.

· Directed guests and routed deliveries and courier services.

· Answered and managed incoming and outgoing calls while recording accurate messages.

· Opened and properly distributed incoming mail.

· Maintained a clean reception area, including lounge and associated areas.

· Completed data entry on all pest control accounts. (Payments and scheduling)

· Correctly add a weekly deposit for pest control accounts. Education

High School Diploma

Brantley County High School

2003

Skills

• 34 WPM

• Physical and Digital file maintenance

• Scheduling high volumes of patients / clients ( EMN, Microsoft Word, Excel, Adobe Acrobat,

• Invoice printing and mailing

• End of Day deposit

• EMN ( NexTech)

• Insurance Input and claims

• Multi-Line telephone system

• Positive attitude

• Customer service excellence ( H and R Block)

• Problem Solving Skills

• Listening Skills

• A Smile is Worth a thousand words

• Ability to be Interpersonal and Professional

• Clerical knowledge (filing

• data entry

• answering phones

• faxing

• emailing

• Communication Skills ( Patients, Clients, Providers,

• Food Industry

• Pest Control

• Restaurant Management

• Guest Services

• Phone Etiquette

• Insurance Verification

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